Events  Classes  Deals  Jobs 
    Sign in  
 
 
Lyft // on-demand ride-sharing
 
New York City    Posted: Thursday, September 24, 2020
 
   
 
Apply To Job
 
 
JOB DETAILS
 

At Lyft, our mission is to improve peoples lives with the worlds best transportation. To do this, we start with our own community by creating an open, inclusive, & diverse organization.

Lyft is looking for an energetic team-player, who wants to help us raise the bar for Operational Excellence in our bike & scooter share operations.

As the Operations Excellence Manager, youll be responsible for managing end to end operations processes, including definition, stabilization, & optimization. Processes span Service Delivery, Bike & Scooter Hardware, & Station Hardware. As part of end to end process management, your team will be responsible for Quality Assurance audits in the field & in warehouse, both at Lyft managed locations & at our operating partners. In addition, youll regularly coordinate with the Lyft Bike & Scooters product & engineering teams to provide input on serviceability of current & future products that will lead to lower operational & life-cycle costs. 

You love solving the toughest operations process problems alongside multiple stakeholder teams, both internal & external. You are detail oriented & a strong communicator. You are a strong people manager, with experience managing managers. You can keep the team engaged & focused through execution. You are not afraid of getting into the details & holding your team accountable, but you can also manage senior level meetings.

If you share our vision for transportation that empowers local communities, reduces our environmental footprint & brings people together, wed love to meet you!

Responsibilities:

  • Oversee technical communications, bike & scooter maintenance, station hardware maintenance, & service delivery operations
  • Manage a team of 4-5 direct reports, with a total of 10-12 team members
  • Lead a Quality Assurance Audit program, guiding your team to perform QA audits, deliver QA report findings, & hold field teams accountable to corrective actions
  • Coach team members to define, sustain, & optimize processes
  • Develop relevant operational excellence KPIs & manage team performance using these KPIs
  • Partner with Launch Operations team to stabilize & codify processes supporting new products & new markets
  • Partner with engineering to monitor hardware performance; retrofit fleets with new hardware to improve hardware lifecycle & reduce maintenance costs
  • Lead your team in being expert resources in process optimization for local field teams - both Lyft teams & third party operators
  • Lead the organization in post mortems in order to surface areas of improvement & implement corrective actions
  • Partner with senior operations leaders, finance, & product/engineering to support local markets in meeting P&L targets
  • Deliver senior leadership updates, & prepare business cases to support decision making

Experience:

  • 8+ years of experience in operations leadership or consulting
  • 5+ years of experience leading a team, including 2+ year managing managers
  • Strong problem solving skills
  • Demonstrated ability to prioritize & communicate action plans to cross-functional teams
  • Skilled at fostering a culture of feedback & holding team members accountable
  • Comfortable presenting to executive leadership
  • Experience in any of the following fields a plus: 
  • Ability to work with remote teams & across times zones
  • Ability to travel 20-25% of the time

Benefits:

  • Great medical, dental, & vision insurance options
  • Mental health benefits
  • In addition to 12 observed holidays, salaried team members have unlimited paid time off, hourly team members have 15 days paid time off
  • 401(k) plan to help save for your future
  • 18 weeks of paid parental leave. Biological, adoptive, & foster parents are all eligible
  • Pre-tax commuter benefits
  • Lyft Pink - Lyft team members get an exclusive opportunity to test new benefits of our Ridership Program

Lyft is an Equal Employment Opportunity employer that proudly pursues & hires a diverse workforce. Lyft does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Lyft also strives for a healthy & safe workplace & strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance & other similar state laws & local ordinances, & its internal policy, Lyft will also consider for employment qualified applicants with arrest & conviction records.

 
 
 
Apply To Job
 
 
 
 
 
© 2020 GarysGuide      About    Feedback    Press    Terms