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one-day fantasy sports
East Rutherford, New Jersey    Posted: Monday, May 06, 2019
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FanDuel Group is an innovative sports-tech entertainment company that is changing the way consumers engage with their favorite sports, teams, & leagues. The premier gaming destination in the United States, FanDuel Group consists of a portfolio of leading brands across gaming, sports betting, daily fantasy sports, advance-deposit wagering, & TV/media, including FanDuel, Betfair US, DRAFT, & TVG. FanDuel Group has a presence across 45 states & 8 million customers. The company is based in New York with offices in California, New Jersey, Florida, Oregon, & Scotland.

About the role

You will be responsible for leading the team & the overall management of the sportsbook in the absence of the General Manager. As a Retail Sportsbook Manager you will motivate the team to excel in a fast-paced environment & create a memorable experience for Fanduel customers.

Key Duties & Responsibilities

Leading a Team

  • Take responsibility for the running of the sportsbook in the absence of the General Manager.
  • Provide guidance & feedback to the sportsbook team to get them working to a high standard together.
  • You deal with tough situations in a calm & professional manner, role modeling this behavior to others
  • Lead regular team meetings in the absence of the shop manager & motivating the team to actively engage in these meetings.

Customer Focus

  • Gather data on customer feedback & comments on the floor regarding their experiences in Fanduel sportsbook.
  • Ensure that the sportsbook team are delivering the brand offer to the customer.
  • Build strong relationships with customers & creating an experience that the customer would repeatedly come back to.
  • Manage our Customer Service team, who is responsible for online signups, sheets, SSBT monitoring, customer interaction, screens & access to the VIP area.


  • Ensure that any internal & external incidents are immediately reported to the correct authorities.
  • Ensure that all staff are adhering to the compliance policies & procedures that are put in place.
  • Ensure that the correct cash control systems are being followed & take responsibility for rectifying any issues should they occur.
  • Carefully monitoring all monitored customers & ensuring that the team is fully engaged in the MCR process at all times.


  • Assist the General Manager in identifying high & low performing aspects of the sportsbook & developing a strategy focusing on performance growth.
  • Leading the team in implementing new promotions & initiatives within the sportsbook to try & drive market growth

What you get in return

Beyond working with such a great team?

  • An exciting environment with real growth
  • Contribute to exciting products used by a highly passionate user base
  • Personal learning & development opportunities
  • Unlimited holiday allowance
  • 401K plan
  • Attractive healthcare coverage

There's more, but we don't want to go on & on.

FanDuel is an equal opportunities employer. Diversity & inclusion in FanDuel means that we respect & value everyone as individuals. We don't tolerate bias, judgment or harassment. Our focus is on developing employees so that they reach their full potential.

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