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WorkFusion // robotic automation software
New York    Posted: Thursday, September 03, 2020
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About us
At WorkFusion, we're building software products that are changing the world & transforming the workplace, for the better. Our technology automates data intensive repetitive work so people can be freed from the mundane to pursue the meaningful, while companies can grow further & customers can be served faster & better.
WorkFusion is widely recognized as the world leader in intelligent process automation with its Intelligent Automation Cloud which combines RPA, machine learning & work analytics in one unrivaled platform that is easy to deploy & unlimited to scale. We compete in the fastest growing segment in software & are growing at record pace with customers spanning the globe. Our headquarters are in New York City (on Wall Street) with operations all over the world.

Our teams are dedicated to building & marketing AI-powered software for all business types, ranging from high growth startups to large enterprises with particular focus on banking, insurance, healthcare, retail, consumer products, energy, high-tech & transportation. 

WorkFusion is looking to add a Delivery Manager to help oversee the delivery of services & technology to our clients. The role will ensure the implementation of policies designed to ensure consistently high service performance, monitoring of project resources, & evaluating customer feedback to develop improvements to our delivery process.
Key responsibilities
        Establish & refine service delivery processes to ensure consistency & quality
        Oversight of projects & resources involved including accountability for executing the project & the related processes & tasks
        Ensure delivery processes are efficient & cost effective including streamlining projects & managing project profitability without adversely impacting the client experience
        Constantly assess customer feedback & make necessary improvements
        Work closely with clients to set success criteria & metrics to measure results
        Actively manage project timelines, milestones, deliverables, resources, issues, & risks with appropriate escalation processes in place
        Work with all stakeholders to manage communication & project results
        Ability to own Business Process Management (BPM) solutions & Custom Application Development using Java & open source 
        Coordinate & enable successful project execution by working with off-shore & onsite teams
        Provide onsite execution support during extended client engagements to successfully deploy & implement solutions
        Provide technical consulting service to prospects & customers as required 
        Proactively develop smart strategies & solutions to address prospect & customer requirements 
        Successful engagements meet not only stated requirements but also exceed requirements by re-engineering existing workflows, improving efficiency & addressing unmet / unstated needs 
        Translate customer workflows in automation & human micro-task functions 
        Work closely with internal development team for platform & algorithm enhancements 
        Resolves help desk tickets & customer support inquiries as required 
        Contribute to RFI's, RFP's, & questionnaires
        Help define clear metrics tracking & dashboards for client & internal communication & to identify areas of improvement
        Provide senior leadership within the company & help guide & mentor others

        Bachelor's or Master's degree in an IT related field 
        Experience in the broad data space is a benefit 
        Knowledge of the Financial Services space is preferred 
        Minimum of 5 years of hands on development experience with Java, Java Script, Java Open Source frameworks, HTML5/CSS, Web Services, DB & SQL, etc. 
        Proposal creation, SOW preparation, contractual agreements, project planning & management 
        Technical solution design & execution experience  
        Strengthening application services practice through SWOT analysis, value added suggestions & execution 
        Overseeing & facilitating project delivery by working closely with offshore resources 
        Ability to negotiate with the customers on matters relating to technology management, revenue, performance etc. 
        Pre-sales presentation skills 
        Customer requirements gathering & management 
        Experience working with professional services, deployment, & support teams  
        Experience overseeing Incident Management 
        Onsite project execution & management
        Travel up to 25% domestically and internationally as needed
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