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Glossier // personal beauty brand
 
Media, Full Time    Remote position    Posted: Wednesday, August 21, 2019
 
   
 
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JOB DETAILS
 

Overview

Glossiers gTEAM (customer experience team) is looking for enthusiastic, thoughtful, compassionate, & highly motivated solution-oriented thinkers who are passionate about creating an innovative customer experience & building strong relationships with our customers. This position plays a crucial part in the overall online customer experience the company offers.

In this entry-level, full-time role, you will be the first point of contact for our customers & engage with them on email, social media, & chat. Our editors answer a variety of questions from returns, exchanges, lost packages, to questions surrounding our products. Our editors are strong representations of Glossiers mission, values, & voice. As a remote gTEAM editor, youll have the opportunity to work both independently & as part of a larger support team.

Instead of a traditional cover letter, wed like for you to tell us (in 400 words or less) why you want to work in customer service.

Responsibilities

  • Provide above & beyond customer service in all interactions with customers & think creatively about ways to optimize each customers experience
  • Tackle an array of problems, questions, or comments from our customers & tailor solutions accordingly
  • Master our internal management system in order to efficiently & effectively help our customers

Minimum Qualifications

  • Exceptional communication & writing skills
  • Customer service or hospitality experience
  • Comfortable working across multiple communication channels
  • Highly detail & solution oriented
  • Technically proficient
  • Self-reliant & adaptable
  • Comfortable with repetition
  • An approachable style with a personal touch & a no such thing as a stupid question attitude
  • Able to work an assigned schedule that falls within our operating hours, weekends, & holidays

The Details

  • Hours of operation: 9:00 AM - 6:30 PM
  • Training: 3 weeks (required, will be conducted virtually).
  • Shifts: Full-time, 40 hours a week
  • Schedule: 5 days a week (covering weekends)
  • Location: remote job. Oregon, USA

About Glossier

Glossier is a beauty company that lives in NYC, is sold on the internet, & promotes a skincare-first philosophy that celebrates beauty in real life.

We are an Equal Employment Opportunity (EEO) Employer. It has been & will continue to be a fundamental policy of Glossier not to discriminate on the basis of race,color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, domestic violence victim status, sexual orientation, age, national origin, alienage or citizenship status, veteran or military status, disability, medical condition, genetic information, caregiver status, unemployment status or any other characteristic prohibited by federal, state and/or local laws. This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignment, benefits, layoff, & termination.

 
 
 
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