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Critical Mass // digital experience design agency
Product, Full Time    Toronto    Posted: Thursday, April 15, 2021
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The Production Manager has a passion for the three Ps: production, process & productivity. You thrive on being immersed in the details: how long itll take, how much its going to cost & how to always be improving. Youre on speed dial with the Client, the internal agency stakeholders & our external partners, generating production schedules & keeping everything on task & on track. Clients love you because youve honed in on your skills long enough to have a voice of authority. Your team loves you because you make vision a reality.

As a Production Manager, you will expertly manage & grow client relationships & oversee a portfolio of digital deliverables that launch throughout the fiscal year. Clients describe you as an expert & trusted advisorand you use engaging leadership talents to develop client relationships. Overall profitability of the business & client satisfaction is on your shouldersbut you have that covered. Youre simultaneously the connective tissue between your team, your Clients & external partners. A leader & a motivator across all disciplines, who builds trust at every turn.

You will:

  • Be the business leader for a key track of work that is ongoing
  • Thrive on being the liaison, acting as primary contact of communicating needs & deliverables between the client, your team & vendors
  • Own the delivery of the project portfolio from start to finish
  • Understand, track & own financials, including revenue & profitability.
  • Look for opportunities to drive more efficient process, saving the team (and yourself) time & saving the Client money
  • Provide clients & internal team with frequent status updates
  • Achieve positive results through the deliverables within the project portfolio
  • Maintain a high level of service to the Clients while being a true partner to the Critical Mass team & our 3rd party partners
  • Mentor & coach team members while motivating & leading the overall project team
  • Define & implement best practices
  • Deliver solutions to drive consensus for problems in a professional & timely manner

You have:

  • 5 to 7 years experience managing a variety of digital projects such as site builds, microsites & site maintenance
  • An attention to detail that is unmatched
  • Experience working with complex clients on portfolios in excess of $5MM. Automotive experience a plus
  • Heavy production experience: fast pace & high volume & a passion for it
  • Strong understanding of how to manage & control project scope, schedule, budget & resource management, reporting & change management, project roadmap development & revenue forecasting
  • Experience managing teams & conversations with clients around scope, schedule & budget as well as roadmaps
  • Knowledge of project management principles, methods & techniques
  • Leadership skills: the fusion of patience & strength, calm & grace under pressure, navigation through personalities & working styles & the ability to work with a distributed team with people at all levels
  • Interactions with others using tact & good judgment
  • Ability to react quickly, assess situations & implement solutions
  • Advanced negotiation, communication, writing, & organization skills with an outstanding attention to detail
  • An understanding of Website platforms (such as AEM), content management, content authoring, Jira tickets & site optimization. Not afraid to talk tech
  • Experience with office productivity tools such as excel, word, MS project, Visio & Powerpoint
  • Experience with collaboration & issue tracking tools such as Box, JIRA & Confluence
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