The IT Support Analyst will support internal customers by resolving IT related challenges (i.e access, pw, internal non-Engineering tools such as Google workspace, Okta, slack, etc.) You will provide Internal Customer IT Support. Additionally, you will provide Internal Partnership to support scale Reporting to the VP, Technology Operations, you will partner closely with our Lead, IT Engineer to support all Newsela staff. . You will be joining a small team that supports a blend of IT Operations & Security.
Why Youll Love This Role:
As a member of our growing Technology team, you will have the opportunity to join a team that is building the next generation of Newsela by creating enhanced Best Practices that will allow Newslea to provide improved outcomes for our customers & stakeholders. You will also gain exposure to leading edge tools & technologies. Youll have the opportunity to work in a collaborative environment using modern IT tools & products that will continue the tradition of Newsela being one of the best educational software companies in the US. Your work will have a direct impact on enabling all team members to work in a fully integrated technology environment, which will ultimately scale Newselas ability to bring engaging, culturally responsive learning content to K-12 classrooms nationwide.
Why Well Love You:
You have 1 + years of experience in an IT Support role, enhanced by your demonstrated success in supporting IT Operations internal stakeholders & have impeccable troubleshooting & communication skills. You have a customer-first mindset and are able to leverage your effective communications & technical troubleshooting skills to effectively achieve, troubleshoot, & resolve internal team member issues in a timely & accurate manner. While not required, experience with scripting and/or automation is a plus.
One of the fastest growing tech companies in K-12 education, Newsela was founded on the principle that while every child may have unique learning preferences, they all deserve a rich learning experience that ignites a love of learning. We built our platform based on learning science research to deliver the most engaging, authentic content to modernize how teaching happens in the classroom. Along with interactive assessments & tools, we provide teachers with digital content at five reading levels -- from +100 of the best sources -- that is relevant to the diverse backgrounds & interests of their students. Since we started in 2013, weve established a presence in 90% of U.S. K-12 schools & over 2.5M teachers & 37M students have registered with Newsela.