Contentsquare is a global SaaS technology company that empowers brands to build better digital experiences for all. We have been recognized by Gartner as one of the four most innovative ecommerce companies in the world, & have featured in Wired Magazine as one of Europe's hottest startups.
Contentsquare has 10 main offices across the world ( New York, London, Paris, Munich, San Francisco, Barcelona, Amsterdam, Tel Aviv, Tokyo, & Singapore) with 750+ clients globally including Fortune 100 companies like HSBC, Sainsbury's, Spotify, Asos & Microsoft. We've been experiencing tremendous growth as our team has grown from ~300 to 1000+ employees globally, & raised a $500M Series E funding in May 2021.
As our growth accelerates further we are looking to hire 1,500 positions globally in the next 3 years. We are looking for talented people like you to join us & help us continue to innovate & improve online experiences for all. We want the most ambitious, unique & enthusiastic people to join us & help us in this mission. Come join the #CSquad family!
In a few words
We are seeking motivated & ambitious graduates to join our Customer Success team as Customer Success Associates in Paris.
Our Graduate Program aims at training & coaching a recent graduate from a top school/university in a 6-month program. The first three months of this placement consist of an intensive training program to immediately familiarise you with all aspects of SaaS, online experience, Conversion Rate Optimisation & Customer Success. For the remainder of the placement, you will assist a Lead Customer Success Manager on the management of their portfolio of customers & gradually take ownership of a portion of their accounts.
The goal of the program is to transition you into a permanent role in the Customer Success organisation with the best possible start to allow you to hit the ground running with a full portfolio, supporting from onboarding through to renewal & expansion whilst contributing to the growth of the company & your own personal development as you begin your career.
More about the CSM job (your mentor):
As a trusted advisor, facilitator, advocate & coach, the CSM's role is to ensure that customers achieve their strategic business goals & realize value from their Contentsquare product, ultimately translating into renewal & upsell of the client's subscription. The CSM builds & maintains strong relationships with multiple contacts within the assigned customers, including executive roles.
The CSM is responsible for driving adoption & utilization across their customer base. They also work closely with Sales to help drive renewals to a successful completion, & with cross functional Contentsquare groups (Product, Customer Services, Marketing, Customer Care, Engineering, etc.).