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Lyft // on-demand ride-sharing
San Francisco or New York City    Posted: Wednesday, June 12, 2019
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At Lyft, community is what we are & its what we do. Its what makes us different. To create the best ride for all, we start in our own community by creating an open, inclusive, & diverse organization where all team members are recognized for what they bring. Lyft is growing fast & the complexity of the business & the organization is increasing. Reporting to the Head of LBS, the successful candidate will be a motivated & adaptable leader & will help our senior management team to build a healthy organization, set the right strategy & process, & drive our most critical cross-functional efforts. The is not a gatekeeper role, but an enabler for increased efficiency & structure. This position will focus on troubleshooting, paying attention to the daily needs of the growth organization, digging into the details of prioritized projects, & supporting the leadership team in driving our vision, strategy, day-to-day business management & roadmap.


Organization Efficiency + Scaling the Business

  • Planning + Ongoing reviews
    • Manage LBS Tech Executive group planning & cadence
      • Strategy meetings, weekly syncs, Exec Staff meetings, follow ups, decision making, etc.
    • Manage Reviews: decrease redundancy & increase efficiency, impact, decision making
      • Create review cadence to LBS internal + build clear template/requirements for various review types (Product, business, functional)
      • Manage review cadence with larger Tech Organization / Executive Leadership Team (ELT)
        • Manage audience expectations & content requirements for reviews
    • Company Planning: Manage semi-annual Tech Roadmap Planning process
  • Communication
    • Build LBS communications plan & calendar, including:
      • Team communications, readouts, status/goal/OKR update process
      • LBS Executive communications
      • Disseminating pertinent info to ELT/Executive comms & Core Tech leaders
    • Increase communication & alignment of LBS with Core Tech executive group
    • Build & multiply better communication across the organization - transparent, consistent, & relevant
  • Organization improvement projects to scale the business
    • Create headcount process that ties directly with People Ops, Recruiting Ops & HRIS plans
    • Help revamp the Budget process from decision making to budget management. This includes top down & bottom up reconciliation process & timeline
    • People Ops - Closely partner with People team & executives to: review career paths, solidify performance management processes to differentiate strong vs non-regrettable talent, help with hiring key roles
  • Hiring Process improvements
    • Review, analyze & strengthen top of funnel sourcing efforts with Recruiting
    • Standardize processes to identify strong talent & filter weak talent within Product, Engineering, Science/Analytics
    • Improve interview calibration & evaluation including debriefs, feedback loop to recruiting, & closing strong candidates for Product, Engineering, Science/Analytics
  • Strategy
    • Set the process to define an overall company & organization level strategies (Tech/Product/Ops/etc.)
    • Drive definition & execution of 6 & 12 month goals for organization structure & talent
    • Consolidate company level milestones + overlaps between organizations; highlight/resolve issues

Experience & Skills:

  • 10+ years experience in a combination of operations, product management, technology consulting, technology learning & development or an equivalent field.
  • This role requires past experience in managing resourcing, staffing, learning & development, & organizational change directly with the C-suite/VP level on a regular basis.
  • A good sounding board for others, with low ego, & ability to anticipate the needs of a busy executive & his/her direct staff
  • Highest level of integrity & management of confidential information

Lyft is an Equal Employment Opportunity employer that proudly pursues & hires a diverse workforce. Lyft does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Lyft also strives for a healthy & safe workplace & strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance & other similar state laws & local ordinances, & its internal policy, Lyft will also consider for employment qualified applicants with arrest & conviction records.

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