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CredSimple // cloud-based healthcare credential verification
New York City    Posted: Saturday, March 27, 2021
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Job Mission:

We are looking for an Operations Manager to focus on Application Processing, a specific piece of our practitioner credentialing product. You will take ownership of this part of the product & develop a holistic approach to the processes & services involved in the work. Working with product & client success teams, you will identify & document the gap between client need/expectation & product delivery while developing strategies for stopgap solutions & long-term plans to streamline & scale practitioner credentialing.

The outcomes were looking for:

  • Manage the day-to-day processes of the application processing workflow. This process includes both technical/automated & manual components - you will be responsible for ensuring that each piece fits together & flows smoothly. 
    • Plan for the team necessary to complete client work as it increases.
    • Implement new systems as our service offering grows.
    • Communicate with our Vendor Manager & directly with a team of outsourced agents performing data entry, document review, & data processing.
  • Work with our Product & Engineering teams to constantly improve & scale the practitioner credentialing product
    • Work to improve & scale the facilities credentialing product. 
    • Create a process that leads to seamless facility credentialing across clients & facility types
  • Effective cross-team communication; serve as the face & voice of application processing both within andros and, when necessary, to our clients.
    • Work closely with the Client Success team to ensure client concerns are incorporated into the facilities product. Update client success managers & support on changes & updates to the facilities process & platform
      • Create systems & processes that are easily understood by clients & facilities
      • Reduce the number of support requests & client escalations.
    • Work closely with the Product & Engineering teams to bring knowledge of the product & process, as well as client needs & pain-points into future product development
      • Be a supportive resource to product & engineering teams for R&D & productization of facilities
      • Attend and/or facilitate meetings with P&E to promote product dialogue
    • Work closely with Sales to lend oversight into facility contractual development, including SLAs & SOWs that deviate from our standard offering
  • Ownership of Application Processing:
    • Manage queues of application processing tasks & ensure that all are being delivered within required SLAs.
      • When SLAs are in jeopardy, perform root cause analysis, establish response plans for how to get back on track, & develop plans to optimize processes to address identified problems.
      • Maintain insight into team capacity & plan for management of forecasted workload
    • Serve as the go-to person in the organization for understanding, driving, & ideating on application related topics
    • Become a knowledge source to collaborate with other teams & see future visions
    • Surface issues to necessary parties in order to find solutions & keep teams informed.
  • Practitioner Credentialing development
    • Initiate & manage the process for figuring out the next generation of processing applications.

Competencies Required:

  • Multi-Tasking - Youre able to handle multiple competing priorities, getting into the weeds when you need to & providing vision when its needed.
  • Problem Solving - No problem is too large for you to tackle. You figure out solutions that others missed & dont give up when your first idea doesnt work out.
  • Ownership - You are seen as the owner of your domain by the company & our clients. If someone has a question, youre the first person they go to.
  • Time-management - Youre able to work independently & accomplish goals without heavy management. You help other people working on Facilities meet their goals as well.
  • Efficiency -  You drive for the most efficient process you can get to, even if its not the shiniest or the best it will become.
  • Advocacy - You advocate for yourself & your domain even if its not always the top priority for everyone else.

Desired Attributes:

  • Minimum of 3 years experience in an operations, strategy, or other role focused on creating & improving processes; experience with healthcare preferred
  • You have a lean six-sigma process mentality. Bonus points if you have the certification to match.
  • Intellectual curiosity, sound problem-solving & decision-making abilities, & strength in creative & innovative thinking
  • You have a strong analytical toolkit, including experience with Excel, Sheets, Tableau or other tools
  • Thrive in a fast-paced startup environment where flexibility & adaptability are key


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