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Splash // event marketing platform for brands
 
Sales, Full Time    Anywhere in the United States    Posted: Saturday, April 10, 2021
 
   
 
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About Splash:

Our mission is to develop the most innovative event technology on the planet to help marketers reach & engage their target audiences. From simplifying event asset creation to capturing attendee insights & measuring event impact, Splash enables marketers to efficiently scale event programs & connect event-driven engagement to business results. More than half of the Fortune 500 use Splash to streamline event marketing execution & optimize performance.

About the role:

At Splash, the Technical Account Manager (TAM) will serve as the linchpin of every customer engagement. Working closely with our customers to demo, deploy, operationalize, & extend the Splash platform, our TAMs excel at solving problems & integrating sales & marketing technologies. As a TAM, you will be faced with an endless series of hard problems to tackle as our customers improve scaled marketing across in-person, virtual, & hybrid events. Because the TAM position encompasses many responsibilities & opportunities, we are looking for versatile candidates with experience in each of the below areas.

Key Responsibilities:

  • Work closely with our customers to:
    • Demo, deploy, operationalize, & extend the Splash platform
    • Solve problems & coordinate support & services
    • Consistently address our customers needs through astute verbal & written communication skills
    • Excel in a team-oriented culture through delivering a significant individual contribution while collaborating with & strengthening teammates
    • Think critically, spanning the sales process through customer support, troubleshooting, & developing new capabilities on the Splash platform
    • Work closely with CSMs on improving Splash operational status within key accounts

Qualifications:

  • Experience
    • 4+ years experience as a Technical Account Manager
    • 2+ years of experience in customer-facing or customer support position
  • Experience taking ownership of complex projects & producing successful outcomes
  • Working knowledge with some of the following technologies are required:
    • Working HTML, CSS, JavaScript (JQuery / Node.js)
    • JSON, HTTP Requests, REST
    • Types of Authentication including Oauth & Basic Auth
    • Understanding of UTM / URL parameters
  • Broad knowledge across the following B2B related applications: 
    • CRM (Customer Relationship Management)
    • SFDC, Microsoft Dynamics, SugarCRM, FreshSales or other B2B CRM applications
    • Focus in the area of Salesforce automation (SFA), Lead Management & Marketing
    • MAP (Marketing Automation Platform)
    • Eloqua, Marketo, Pardot, Hubspot, FreshMarketer, Silverpop, Act-on or related B2B focused MAP
    • Focus on marketing automation, lead scoring, lead nurturing & campaigns automation
  • Excellent problem-solving ability
  • Deadline-driven
  • Demonstrated critical thinking skills
  • Naturally team-oriented with a mission-first attitude
  • Hands-on Splash experience a major plus

What's next?

If youre interested in joining our fun, ambitious, & hardworking team, please send your resume. 

Splash is an equal opportunity employer. 

We collect personal information (PI) from you in connection with your application for
employment with Splash, including the following categories of PI: identifiers, 8 personal
records, 9 commercial information, 10 professional or employment information, 11 non-public
education records 12 & inferences drawn from your PI. 1314 We collect your PI for our
purposes, including performing services & operations related to your potential
employment. For additional details or if you have questions, contact us at
[privacy@Splashthat.com]. 

 
 
 
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