Medallia's mission is to help companies win through customer experience. The world's best-loved brands trust Medallia's Experience Cloud, which embeds the pulse of the customer in an organization & empowers employees with the real-time customer data, insights, & tools they need to make every experience great. Named a leader in the most recent Forrester Wave & ranked in the 2018 Forbes Cloud 100 list, Medallia is growing quickly, with a global footprint that spans Silicon Valley, Austin, New York, Washington DC, London, Paris, Sydney, Buenos Aires, & Tel Aviv. Here, we value people for each of the aspects that make them whole. We believe that people should not be defined only by a job title-nobody is "just an engineer" or "just a salesperson." We are each partners, parents, children, siblings, friends, & former classmates. We have different backgrounds & we celebrate different cultures. And, just like our product, we honor each of the experiences that build our people.
At Medallia we hire the whole person, not just a part of them.
Represent the Digital product for all of your assigned clients, which includes ensuring increased adoption, retention, & overall satisfaction handle new client on-boarding, setup & training establish a trusted/strategic advisor relationship with each assigned client to drive continued value of our products & services work with clients to establish strategic goals, including defining key performance indicators, & support those clients in achieving their goals identify and/or develop up-sell opportunities be your clients' advocate internally, championing customer needs / issues cross-departmentally project manage every aspect of customer deliverables.