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Iterable // growth marketing & user engagement platform
Engineering, Full Time    San Francisco    Posted: Saturday, May 22, 2021
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Iterable is a cross-channel platform that powers unified customer experiences & empowers marketers to improve on every interaction taking place throughout the customer journey. With Iterable, brands create individualized marketing touchpoints that earn engagement, solidify trust & galvanize loyal consumer-brand relationships.

Developed for the enterprise, Iterable is built from modern technologies that transform cloud, partner & tool-specific data into integrated, personalized engagements. No matter the audience size or degree of campaign sophistication, Iterable empowers brands to implement where it matters mostcreating experiences & promoting connections with over 2 billion people world-wide. Leading brands, like Zillow, DoorDash, Calm, Madison Reed, & Box, choose Iterable to power excellent customer experiences throughout the entire lifecycle.

Iterable's momentum grows daily & there has never been a more exciting time to join the team! We've been recognized as one of the Best Places to Work - SF for the past four years, one of the Best Places to Work in Colorado for the past two years, & were named as one of Colorados Best Paying Companies! Weve also been listed on Wealthfronts  Career Launching Companies List for the past two years,  rank sixth on the list of Top 25 Companies Where Women Want to Work & hold a top 20 spot among the SaaS 100. 

We have a global  presence with offices in San Francisco, New York, & Denver, & London, & remote employees located all over the world. As we scale, we continue to live by our core four, founding values - Trust, Growth Mindset, Balance, & Humility. To understand the Iterable story, & learn more about our  mission, explore our Culture & About Us page.

About you:

You love leading Engineering teams & delivering winning products. You have hands-on technical expertise in building systems technologies for large-scale data. You are first a leader, then a manager, & an engineer. You are motivated by solving challenging problems with simple, elegant solutions & feel great satisfaction from helping others. Your dedication & high standards translate to impressive results & attract like-minded people.

How you will make an impact:

In this role, you will lead the team that is to ensure a highly scalable core platform to support our global enterprise customer base, which is doubling every year. On a daily basis, Iterable ingests billions of user profiles & events. Our workflows & messaging services then trigger billions of emails, mobile push & SMS every month. Our software handles terabytes of data on a daily basis & we have invested heavily in making our systems efficient. As a Manager in the team, you are a key leader in the company. As a technical leader, you are responsible for growing & enabling the team to innovate & deliver enterprise-grade components.

The group is responsible for the scalability of these core services:

  • Messaging (billions of emails, mobile push, SMS sent per month)
  • Workflows (billions of user flows per month)

One of our core values is growth mindset & Iterable is a company where everyone can grow. If this is a role that excites you, please do apply as we value applicants for the skills they bring beyond a job description. Heres more information about our Engineering culture, values, & interviewing process. 

In this role youll get to:

  • Build, manage, lead, & motivate multiple high-performance engineering teams
  • Evolve our process to improve our delivery
  • Establish goals & help drive them
  • Help establish a culture of quality, execution, improvement, & growth
  • Work with Customer Success on understanding customer issues & resolution
  • Work on roadmap development alongside Product Management & the VPE 
  • Coach, mentor & provide real-time, meaningful, sensitive, & constructive feedback to direct reports.
  • Grow the team & align project assignments with career development goals & company vision.
  • Collaborate effectively with engineering leaders on setting technical direction 
  • Set team-level & engineering best practices

We are looking for people who have:

  • Experience managing teams working on large-scale SaaS products
  • Experience in the software industry, including significant time as an individual contributor
  • Strong knowledge of data infrastructure technologies such as Kafka, Pulsar, RabbitMQ
  • Passion for learning & always improving yourself & the teams around you
  • Experience in recruiting, building, & managing engineering teams 
  • Industry experience of building & delivering enterprise-grade software for large-scale data.
  • Technical expertise in data modeling, distributed systems technologies, & cloud deployment (provisioning, multi-tenancy, frameworks, & tools for system monitoring, logging, etc).
  • Experience with Agile software development methodologies & short release cycles.

Bonus points

  • Experience building an enterprise SaaS product
  • Experience in the email marketing and/or marketing automation industries
  • Open-source software contributions
  • Demonstrated thought-leadership through conference talks, blog posts, etc

Perks & Benefits:

  • Paid parental leave
  • Great compensation packages, meaningful equity, & 401(k) plan
  • Medical, dental, vision, & life insurance
  • Balance Day (First Friday off every month)
  • Fertility & Adoption Assistance
  • Paid Sabbatical
  • Flexible PTO 
  • Daily lunch allowance
  • Monthly Employee Wellness allowance 
  • Quarterly Professional Development allowance 
  • Pre-tax commuter benefits
  • Complete laptop workstation

Weve rethought  traditional workplace planning & are looking to strengthen belonging, innovation, productivity, & happiness whether its in an office, from home, or a hybrid of the two. As such, we've moved to a single geographical compensation band for all of our employees (the San Francisco Bay Area market for the US, London for the UK). 

For Colorado-based employment: The minimum salary for this position is $182,000/year. The compensation package includes equity, plus a range of medical, dental, vision, financial & other benefits. Additionally, perks such as daily paid lunches & generous stipends for health & fitness & learning & development, among others, are included.

Iterable is an Equal Employment Opportunity employer that proudly pursues & hires a diverse workforce. Iterable does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Iterable also strives for a healthy & safe workplace & strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance & other similar state laws & local ordinances, & its internal policy, Iterable will also consider for employment qualified applicants with arrest & conviction records.

Last Update: (05/18/2021

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