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Vacasa // vacation rental management
 
Glenwood Springs/Aspen, CO    Posted: Saturday, May 08, 2021
 
   
 
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JOB DETAILS
 

Why Vacasa

We started with just one home & an idea: to bring homeowners & renters together with smart technology & caring local teams. Today, were the largest full-service vacation rental company in North America thanks to the people who give us their best every day. Youll fit right in here if youre curious, entrepreneurial, & thrive in a rapid-growth environment.

Why Operations at Vacasa

We live by a simple motto: happy team, happy owners, happy guests. Our local people are what set Vacasa apart. Were hospitality professionals dedicated to the communities we work with. Were the behind-the-scenes problem-solvers who create worry-free experiences for our owners & guests.

What were looking for

Vacasa is seeking a hard-working, energetic employee who is passionate about delivering on the promise of excellence in customer service. By providing personalized attention to our guests & owners, at the Inn at Aspen in Aspen, CO you will help us maintain our quickly growing portfolio of vacation homes.

What youll do

  • Act as the first point of contact for  our guests, vendors, and, occasionally, our owners within a local management office
  • Be responsible for taking incoming phone calls, occasional outbound calls, & responding to emails or chats on a daily basis from guests who have questions or concerns about a reservation, statement or other concern
  • Assist with the creation & delegation of maintenance & housekeeping tickets (If applicable)
  • Verify unit availability to assist with scheduling vendor or realtor visits
  • Meet & maintain Vacasa standards & metrics such as guest satisfaction, accuracy, efficiency, & inquiry conversion to reservations
  • Build & maintain business relationships & open lines of communication with other internal support teams

The skills youll need

  • Technical computer skills required on all forms of hardware - laptops, tablets & mobile devices
  • Professional in all forms of communications such as email, phone calls, video calls & texts
  • Ability to work well under pressure in an agile, fast-paced environment
  • Excellent time management skills with the ability to change activity frequently & cope with interruptions
  • Highly responsive & reliable
  • Strong attention to detail
  • Prior housekeeping experience a plus
  • Adhere to all company policies & procedures

Work environment & physical demands

  • Availability to work Sunday through Saturday, early mornings & evenings as needed
  • Ability to use hands to finger, handle or feel, & reach with hands & arms
  • Ability to stand, sit, & walk for an extended period of time
    • Reach overhead & below the waist
    • Regularly push, pull, & lift up to 25 pounds
    • Occasionally lift or move up to 50 pounds
    • Bend, stoop, squat, kneel, & twist
  • The physical demands described here are an example of those that must be met by an employee to successfully perform the essential functions of this job.

Compensation:

  • $20/hour

What youll get

  • Health/dental/vision insurance100% coverage option
  • Employer Sponsored & Voluntary Supplemental Benefits
  • 401K retirement savings plan with immediate 100% company match on the first 6% you contribute 
  • Health & Dependent Care Flexible Spending Accounts
  • Flexible vacation time
  • Paid sick days & holidays 
  • Paid parental leave after one year of tenure 
  • Employee Assistance Program
  • Career advancement opportunities
  • Employee discounts and 
  • All the equipment youll need to be successful
  • Great colleagues & culture
  • Please visit our careers page to review our full benefits offerings

Vacasa is an equal opportunity employer committed to fostering a diverse & inclusive workplace. We do not discriminate against applicants based upon race, color, religion, sex (including pregnancy, gender identity, & sexual orientation), national origin, age, disability, genetic information, or other classes protected by applicable law.

Vacasa is committed to maintaining a safe & productive work environment. Possession, use, or being under the influence of alcohol or illegal drugs in the workplace is prohibited.

An offer of employment for this role will be contingent upon the successful completion of a background check.

 
 
 
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