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    Sign in  
Oscar Health // health insurance
New York City, United States    Posted: Friday, June 11, 2021
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Hi, we're Oscar. Were hiring an Associate Director of Strategy to join our Strategy & Optimization team to sit remotely in New York. 

Oscar is a technology-driven, consumer-focused health insurance startup founded in 2012 & headquartered in New York City. Our goal is to make health insurance simple, transparent, & human. We need your help to do so.

About the role:

You will be accountable & responsible for helping set & manage the overarching strategy of Oscars production optimization teams: member services, provider services, clinical services, & insurance operations.  You will set, own & implement strategic initiatives as well as leading our vitals, metrics, +Oscar engagements, & collaborations across the company. 

You will report into the Strategy & Optimization Director.

Primary Duties & Responsibilities 

  • Develop & maintain a broad & deep understanding of our internal & external partners & the markets they operate in & become the go-to-individual at the company for strategic initiatives & programs related to Service Operations 

  • Set drive & deliver program strategy including determining & uncovering new opportunities across Service Operations 

  • Lead & oversee & the vitals planning process for Service Operations including reporting on progress, ensuring collaboration & identifying & mitigating areas of risk 

  • Lead by driving decisions & implementation on an ongoing basis

  • Resource +Oscar engagements with SME support & decision making authority for business decisions 

  • Interface regularly with Oscar business leads & external stakeholders to drive discussions & ensure deliverables are completed on time & remove roadblocks

  • Responsible for building & maintaining a monitoring program of Service Operations performance metrics including regulatory/compliance reporting 

  • Development & growth of direct reports, ensuring that colleagues are supported in professional development 


  • A bachelors degree or commensurate 4 years of experience 

  • 7+ years of work experience in health insurance, consulting, healthcare, and/or operations

  • 4+ years of experience leading & developing a team

  • Experience in program management and/or design or implementation

  • Proven track record of success for improving processes & workflows including but not limited to workflow design & working with product/engineering teams to design tooling 

Bonus Points:

  • Lean / Six Sigma experience

  • Consulting or similar experience 

  • Experience in a client facing/vendor management role

Life at Oscar: 

At Oscar, being an Equal Opportunity Employer means more than upholding discrimination-free hiring practices. It means that we cultivate an environment where people can be their most authentic selves & find both belonging & support. We're on a mission to change health care -- an experience made whole by our unique backgrounds & perspectives.

We encourage our members to care for their whole selves, & we encourage our employees to do the same with comprehensive medical benefits, generous paid-time off, paid parental leave, retirement plans, company social events, stocked kitchens, wellness programs, & volunteer opportunities.

Reasonable Accommodation:

Oscar applicants are considered solely based on their qualifications, without regard to applicants disability or need for accommodation. Any Oscar applicant who requires reasonable accommodations during the application process should contact the Oscar Benefits Team ( to make the need for an accommodation known.

Pay Transparency Policy:

Oscar ensures that you won't be discharged or discriminated against based on whether you've inquired about, discussed, or disclosed your pay. Read the full policy here.

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