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Yext // providing brand-verified answers to consumer questions
Engineering, Full Time    New York City    Posted: Friday, April 02, 2021
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The ultimate source for official answers about a business online should be the business itself. However, when consumers ask questions on company websites, too often they are left in the dark with wrong answers. Yext (NYSE: YEXT), the Search Experience Cloud, solves this problem by organizing a business's facts so it can provide official answers to consumer questions wherever people search. Starting with the company website, then extending across search engines & voice assistants, businesses around the world, like Taco Bell, Marriott, & Jaguar Land Roveras well as organizations like the U.S. State Departmenttrust Yext to radically improve the search experience on their websites & across the entire search ecosystem.

What Youll Do

  • Have advanced knowledge of our front-end web development technologies in order to troubleshoot & resolve complex technical issues that our customers experience with our products (Answers, Pages & Knowledge Tags)
  • Be an expert on each of our APIs, including our Knowledge, Live, & Administrative integration capabilities & best practices in order to resolve API-related technical issues
  • Serve as a resource for external development teams, engineers, & product experts who are looking to get the most out of their integration with Yext
  • Support additional integration capabilities such as: implementing SSO, working with webhooks, submitting apps to the App Directory, & more
  • Aid & manage integrating new enterprise & reseller customers into Yexts products
  • Work & communicate clearly with Yext's internal teamsincluding but not limited to:
    • Client Success
    • Platform Engineering
    • Platform Services
    • Consulting
    • Partner Engineering
    • Product
  • Iterate on newly formed Developer Support processes & be a part of an emerging team
  • Be unafraid to confront ambiguity & have confidence in your abilities to proactively improve team efficiency & structure as the Developer Support team grows
  • Provide next-level technical support to Premier clients & partners, joining technical calls as needed
  • Drive bug resolutions, requirements & feature requests with Product & Engineering
  • Develop expertise in Yexts product offerings, underlying implementation & technical design

What You Have:

  • BA/BS in Computer Science, Electrical/Computer Engineering, Information Systems, or a similar college level education
  • 2+ years experience in a technical support function or in a software engineer role
  • Previous experience of web development & debugging
  • Deep understanding of the web technology stack (CSS, Javascripts, TCP/IP, HTTP, HTML, DNS)
  • Strong knowledge of common API infrastructures like JSON, XML, & RESTful APIs
  • Understanding of B2B, SaaS or client-facing, consumer products
  • A natural curiosity to learn the in-depth technical nuances of our platform
  • Aptitude for problem solving & technical troubleshooting
  • Desire to learn & grow
  • Ability to work autonomously
  • Excellent time management & prioritization skills
  • Impeccable customer service focus with a demonstrated desire to exceed expectations a team player with a solid work ethic
  • Strong customer focus, ownership, urgency & drive
  • Good organization skills to produce quality work, within required specifications, & within scheduled timelines

Bonus Points:

  • Previous experience using Handlebars
  • SQL experience is a plus
  • Understanding of SSO

Yext is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ethnicity, religion, creed, national origin, ancestry, genetics, sex, pregnancy or childbirth, sexual orientation, gender (including gender identity or nonbinary or nonconformity and/or status as a trans individual), age, physical or mental disability, citizenship, marital, parental and/or familial status, past, current or prospective service in the uniformed services, or any characteristic protected under applicable law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know.


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