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CLEAR // biometric identity platform
New York City, United States    Posted: Saturday, August 10, 2019
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CLEAR makes life easier & more secure by using biometrics your fingerprints, eyes & face to confirm that you are you, & keep you moving. Imagine a world where you can do virtually everything you need to breeze through the airport, buy a beer at the game, check-in at the doctors office, access your office building, & more without ever pulling out your wallet or phone. Now in 45+ airports & other venues nationwide, you are your ID, credit card, ticket, reservation & more with CLEAR.

Were defining & leading an entirely new industry, moving quickly with data-informed decisions, obsessing over our customers, & investing in great people to lead the way. Recently named on CNBCs Disruptor 50 List & winner of the SXSW Interactive Innovation Award, were working tirelessly to create frictionless customer experiences for our 3+ million members across the country.

The CLEAR customer base is rapidly growing & we are looking for a well-rounded individual who amplifies our teams diverse work experience. The ideal candidate has strong verbal & written communication skills, loves helping customers, is task oriented, & loves solving problems. You have a penchant for providing white-glove service to achieve a higher standard of excellence for our customers. You are innately motivated & passionate about CLEARs overall vision & you infuse others with that passion.

What You Will Do:

  • Handle day-to-day customer inquiries via phone, email, & chat using your best judgment & discretion for optimal solutions.
  • Deliver service excellence while resolving escalated & sensitive issues via phone, email, & social media channels. Youll be empowered to determine the best course of action to protect the CLEAR brand & optimize our customer retention strategy.
  • Work with the Customer Service team to spotlight & help problem solve customer experience pain points.
  • When necessary, attend CLEAR events serving as the embodiment of CLEARs customer obsession
  • Own weekend & evening coverage as needed, in collaboration with the rest of the team, maintaining CLEARs customer centric values.

Who You Are:

  • You have a high school diploma or equivalent & 3 or more years of experience delivering exceptional customer service or customer success
  • You have a hospitality mindset & high achieving attitude that inspires you to go above & beyond for your team & customers
  • Youre willing & able to work outside of your core schedule by working evenings & weekends, when needed, to help the team meet service levels
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