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Klarna // online payment solns
Design, Full Time    New York, United States    Posted: Monday, October 19, 2020
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Klarna makes shopping smoooth. And we do it with flair because shopping is fun. Every day, we help customers, businesses, & partners explore just how smoooth the modern shopping experience can be. 

It means we're constantly changing the game. Always trying out new things. And we encourage our people to do the same. To grow. To develop. Because we don't believe roles have to stay fixed. Instead we inspire our people to take an irregular career path. As a company of 350 dynamic start-ups, our whole business is built for it. So once you're in, there's no telling what will happen next.

The role
The Consumer Offering: Market Localization team is looking for a UX researcher primarily to support research needs in the US, but to help set up tooling & a research framework that can be used for end-to-end testing of our products in other markets as well.

Job summary
We are looking for a User Experience Researcher with a background in applied qualitative research. Candidates should have strong skills in qualitative competencies such as interviewing, synthesis, & analysis, as well as knowledge of survey design & understanding of basic quantitative concepts.
You will collaborate with cross-functional team members to define & prioritize research & to tell compelling stories to promote the voice of the customer in the organization. Your research will generate user experience insights that will move our products forward & make Klarna America's favorite way to shop.

Some of the ways you may support the team include:
Seek the voice of the customer in the end-to-end user journey of our products in the US market. Help benchmark our experience & perceived value to the customer against the competition.
Plan & carry out moderated & unmoderated studies to help understand if customer needs are being met.
Establish & manage relationships with research-related vendors.
Develop best practices for end-to-end product testing that can be leveraged by other markets.
Collaborate with other researchers, product managers, & UX designers to ensure research translates into business impact & complements the work other researchers are doing. As time permits, support central UX researchers in performing research local to the US market.

About you:
3+ years conducting user research for software products with stories to share.
Able to share meaningful research results with teams quickly & in an impactful way.
Flexible in your approach to research. Our goal is to support product teams in their decision-making. If an existing research method doesn't do that, we invent our own.
Able to perform all research-related tasks in the research project lifecycle: plan, recruit & schedule participants, moderate sessions, compile top-line results & summaries, author durable reports, & effectively present & share findings.
Able to collaborate effectively with stakeholders & act as a strategic partner in product decisions.
Experience with remote research & knowledge of industry-standard tools.
A Bachelor's degree in a human behavior related field (Human-Computer Interaction, Human Factors, Cognitive Psychology, Social Science, Statistics, Design, Business, Behavioral or Microeconomics, Technical Communication or other related fields) or equivalent experience.
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