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Ritual // social food ordering app
New York    Posted: Tuesday, July 09, 2019
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TheCity Manager is a unique role at Ritual, combining hands on field work with business & sales acumen. You'll be the front line of growth at one of the fastest growing startups in the world. In this role, you will work closely with our sales reps to launch & grow our retail partner network & ensure top quality customer experience.

Key Responsibilities

  • Launch & Train New Retail Partners -training & launching new retail partners to get buy-in from frontline staff to deliver an excellent experience. This is a hands-on role requiring in the field problem solving to set each partner up for operational success.
  • Account Management & Relationships- you'll be the face of Ritual & need to build a strong relationship with staff & executives across our retail network, from multinational chains to local boutiques.
  • Marketing Program Rollout- building on relationships to sell & expand Ritual's unique digital marketing & engagement programs at our retail partners across your city, including loyalty programs & promotional campaigns.
  • Execution & Metrics- you'll be responsible for maintaining city-wide customer experience & operational metrics, as well as top-line revenue growth.
  • Advocate for product improvements as required for retail growth


  • 3-6 years account management, business development, consulting, or sales experience. Startup or marketplace experience a plus.
  • Self-starter comfortable working in a lean startup team. Not afraid to get your hands dirty & execute flawlessly.
  • You are a great teacher & influencer. You're able to train people & convince them to adopt new ways of doing things regardless of their abilities.
  • You possess great real-life technical problem-solving chops.


  • Competitive salaries we strive to pay top market compensation
  • Every Ritual employee owns equity & becomes a shareholder
  • Health coverage & life insurance plans to fit your needs
  • Work with truly world-class peers across the world & be part of one of the fastest growing startups in the retail market

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