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Gympass // single membership to over 8500 gyms
So Paulo    Posted: Tuesday, February 04, 2020
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CX Training & Qualification Analyst- Gympass, So Paulo.

Hi candidate!

Do you wanna help people find an activity to love & defeat inactivity in the world? So join our team & this mission!

ACX Training & Qualification Analystat Gympass is responsible for:
  • Developing the overall training plan for Customer Experience area;
  • Administration of the LMS platform;
  • Application of onboarding & recycling training;
  • Preparation & updating of the CX training track;
  • Ensure the CX team is always up to date on releases from business areas;
  • Responsible for communication between the business areas & CX;
  • Planning & organizing training logistics (room, resources, & materials);
  • Track & work closely with process owners to ensure changes to business processes areupdated/documented;
  • Establish, implement & maintain the global training model.
The qualifications required for this position are:
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