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Visa // credit cards
   Posted: Tuesday, February 11, 2020
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Company Description

Common Purpose, Uncommon Opportunity. Everyone at Visa works with one goal in mind - making sure that Visa is the best way to pay & be paid, for everyone everywhere. This is our global vision & the common purpose that unites the entire Visa team. As a global payments technology company, tech is at the heart of what we do: Our VisaNet network processes over 65,000 transactions per second for people & businesses around the world, enabling them to use digital currency instead of cash & checks. We are also global advocates for financial inclusion, working with partners around the world to help those who lack access
to financial services join the global economy. Visa's sponsorships, including the Olympics & FIFA World Cup, celebrate teamwork, diversity, & excellence throughout the world. If you have a passion to make a difference in the lives of people around the world, Visa offers an uncommon opportunity to build a strong, thriving career. Visa is fueled by our team of talented employees who continuously raise the bar on delivering the convenience & security of digital currency to people all over the world. Join our team & find out how
Visa is everywhere you want to be.

Job Description


Under the direction of the respective Director of Risk Services for the geography, the role has responsibility for payment cards fraud prevention, management of fraud, security & risk in the external Visa payment infrastructure in one or more countries.

Support implementation of the global risk management strategy in the assigned markets

Ensure that the Risk Services, Service Level Agreement is implemented in the assigned markets

Under the guidance of the Senior Director of Risk Services for the geography, develop & implement country plans, including CNP Roadmaps, Country Security Plans

Support country management in overall business development

Through implementation of Country Risk Plans

  • Achieve market-level fraud targets (issuing & acquiring, cross border acquiring & CNP acquiring)
  • Manage client risk relationships (risk councils/forums, risk & security training, other)
  • Manage country risk initiatives & projects
  • Support execution of acceptance or data security compliance programs (e.g., MFP, APM, GMCMP, AIS, other)
  • Support deployment of risk products & solutions (e.g., AA, VRM, FPB, CPP, other)
  • With Corporate Communications, manage Visa's risk communications strategy
  • Support Credit Settlement Risk, AML, Enterprise Risk Management & Risk Strategy & Operations in risk identification & mitigation
  • Build relationship with industry stakeholders, government & law enforcement

Reduce fraud & minimize the impact of data compromises by

  • Managing investigation & arrest cases
  • Manage data compromises (distribution of compromised accounts, coordinate communications with Corp Relations)
  • Manage issuance of compromise-related alerts, updates & fraud-related articles for clients (managing emerging fraud trends, Merchant monitoring best practices, etc.)
  • Manage law enforcement, prosecution & regulatory training seminars
  • Support organization of Visa's CEMEA Risk Summits & Sub-Regional Risk Executives Councils
  • Responsibility for National Risk Councils for clients, merchants, regulators, vendors & Law Enforcement

Principle Responsibilities/Key Results Area

  • Develop dynamic country plans & secure agreement from country managers for key markets
  • Create market level medium term (3 years) fraud mitigating roadmaps to address emerging fraud trends
  • Working with Country Managers & BDM to ensure compliance to Visa risk programs (i.e., MFP, GMCMP, APM, etc.,) & manage non-compliant clients back to compliance status
  • Manage Visa Risk Councils in assigned markets; conduct regular meetings & use them to progress risk initiatives
  • Achieve AIS compliance targets
  • Support secure EMV Chip card roll-out, VbV implementation
  • Reputation management & communications - With Corporate Communications, manage risk communications strategy for large account compromises. Develop risk communications plan in identified markets.
  • Ensure expenses do not exceed budget allocated by the Senior Director of Risk Services for the geography
  • Manage major compromise cases - analysis, account distribution, communications, follow-up, resolution etc.
  • Manage fraud account case follow-up from clients, LE & regions
  • Manage arrest cases - urgent account verifications, statements, affidavits, expert witness, LE information needs
  • Conduct seminars for banking representatives, law enforcement, prosecution & regulators training seminars
  • Promote enhanced payment card fraud legislation and/or the need for improved prosecution standards
  • To support Visa member banks in day-to day activities & execution of the banks risk strategy
  • Promote enhanced requirements to security of payment transactions & risk management in regulators' acts & regulations
  • Promote fraud risk management related cooperation with other payment cards brands if possible & legally permitted
  • Promote Visa Global Payment System Risk Strategy with industry stakeholders & governments



  • At least 8 years risk management experience gained through consumer banking & card operations
  • Degree qualified. post-graduate qualifications preferred


  • Computer skills in Microsoft Office & related software
  • Data analysis skills
  • Knowledge of LE operations
  • Knowledge of card crime laws & prosecution
  • Data Security Certifications / knowledge or relevant technical skills are an advantage


  • Consumer banking & card operations experience
  • Understanding Visa operations, products & services
  • Risk management expertise
  • Team work
  • Customer service experience
  • Presentation & negotiation skills
  • Training skills
  • Fluent business written & spoken English, Russian, Kazakh

Additional Information

All your information will be kept confidential according to EEO guidelines.

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