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Petal // credit card
 
Richmond, VA    Posted: Friday, June 14, 2019
 
   
 
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The Petal mission

At Petal, we're using fresh thinking & cutting-edge technology to make credit honest, simple & accessible. We use machine learning to analyze more data in our credit decisions, which means more people qualify, even if they've never had credit before. And we use behavioral science & smart, intuitive design to offer a simple, customer-centric product that's engineered to achieve better financial outcomes -- with straightforward terms & no fees whatsoever. The result is an exciting new approach to credit that has the potential to radically expand credit access & improve the lives of millions of consumers, shaking up a trillion dollar industry in the process.

To do this, we're bringing together exceptional talent from across disciplines & industries to shape the future of financial services & improve the lives of our customers in a meaningful way.

Our RVA team

In March 2019, we're excited to bring our service & operations functions on-line in Richmond, Virginia -- home to a thriving community of finance & tech professionals, thousands of ambitious university students, & an emerging startup scene.  The RVA team will be led by the VP of Customer Operations, & composed of the executional arms of Fraud, Compliance, Customer Support, & Collections, in addition to critical roles to support these functions. In short, our RVA team will act as Petal's front-line to the many customers who are looking to build their credit responsibly.  As a customer-centric business, we strive to attract & retain the best people to serve our customers. Could that be you?

The Quality Coach Role

At Petal, we care deeply about making sure each & every customer feels respected, treated fairly, & knows we're doing our best to serve them.  To ensure we provide consistent & high-quality care, our Quality Coaches monitor the calls, emails, & contacts between customers & our Support team, & identify opportunities for improvement & training.

As a Quality Coach, you will be responsible for call listening, contributing to designing call flows, & auditing for consistency & adherence to our high standards.  You'll also work closely with Support Center Trainer to pinpoint development areas & to shape new curriculum for our staff.

This role reports into the VP of Customer Operations.
 
 
 
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