We're thrilled to announce our new name Firstup!
Firstup is fundamentally changing how organizations communicate & is the backbone of the entire
Digital Employee Experience. From the front line to the C-suite, we help deliver targeted information at
the right time, in the right place, & in the right language. We are unifying the digital workplace and
giving workers personalized access to all the systems, resources, & applications they need to do their
Joining Firstup means joining a movement to connect every worker. This movement has taken root & is
evident in our world-class customer base & their millions of employees worldwide. Now we need your
help. Ready to make a difference in the world.
Every Employee is an Owner with responsibility & credit for our progress
Leadership is in our build & we see change as a catalyst for improvement
We win as a team, committed to help our coworkers & customers thrive
The Strategy Advisor manages the relationships with our larger enterprise customers alongside the Customer Success Manager (CSM) & Account Manager (AM). You'll have a strong background in corporate communications. Your job is to help our customers run a successful communications program using the Firstup platform. You'll develop strategic guidance for customers, run workshops & discovery sessions, build materials & delegate tactical responsibilities to our Strategy Consultants as needed.
What is Expert Services?
The Expert Services team is a group of highly skilled communications experts. We sit within the Customer Success org & are a premium, paid offering that customers purchase when they need expert guidance & support for running their comms programs. This may include helping with program launch, growing adoption, providing communications best practice & training materials, building reporting decks, managing users, or helping with the day-to-day management of the platform.
What is Your Job?
The Strategy Advisor is a communications specialist who works with customers to ensure they get the most out of their Firstup platform experience. It is your job to understand the customer's strategies & goals & work with them on how best to achieve maximum value from their program.