Acquia empowers the worlds most ambitious brands to create digital customer experiences that matter. With open source Drupal at its core, the Acquia Digital Experience Platform (DXP) enables marketers, developers, & IT operations teams at thousands of global organizations to rapidly compose & deploy digital products & services that engage customers, enhance conversions, & help businesses stand out.

Headquartered in the U.S., Acquia has been named a top software company by The Software Report & rated a leader by the analyst community. Acquia has been recognized as a Great Place to Work certified organization. We are Acquia. We are building for the future, & we want you to be a part of it!

Reporting to the Senior Director, People Operations & Analytics, the People Operations Specialist will help facilitate our people processes & programs across Human Resources, Learning & Development & Talent Acquisition for global teams, creating a world class employee & candidate experience. 

The ideal candidate will bring a hardworking approach & be a fast learner with outstanding follow-up skills & attention to detail. This is an exciting role for an emerging professional looking for a growth opportunity on the People Team in a global organization. Youll play a pivotal role in ensuring operational excellence, data integrity, & a seamless employee experience while driving impactful results & collaborating across teams.

Essential Functions include:

• This role operates on East Coast hours, requiring availability from approximately 9:00 AM to 5:00 PM ET to align with team & business needs.
• Strives for excellence in supporting the full life-cycle of both the candidate & employee experience
• Consistently review & audit your own work to ensure accuracy in the ATS & HRIS systems, as well as other workflows & reports.
• Maintain data integrity & accuracy in the ATS & HRIS systems by following global processes for job & employee data changes, including new hire data entry, job changes, & requisition creation.
• Build, automate, & load impactful dashboards & reports for People Team trends & performance as needed.
• Performs regular system audits to ensure data integrity, including payroll & reporting accuracy.
• Own responsibility for Acquias ATS, HRIS, & Benefits Systems, acting as the Subject Matter Expert (SME) for daily interactions & platform improvements.
• Proactively identify & suggest process improvements, streamlining workflows & increasing efficiency through automation & standardization.
• Prepare offer packets & preboarding materials for finalists, including offer letters, background checks, policy documents, & new hire forms.
• Partner with HRBP & Finance teams to drive the monthly payroll cycle, ensuring data is accurate & deadlines are met.
• Submits & tracks invoice processing for people systems & employment matters as needed using the purchase order system
• Act as the first point of contact for ATS & HRIS questions, resolving issues quickly & effectively.
• Performs compliance related reporting & activities in partnership with the HR Team.
• Quickly build, automate, load HR reporting for internal & external systems around the business.
• Produce market benchmarks & other compensation data as requested.
• Collaborate with employees on HR inquiries & processes, consistently demonstrating outstanding customer service & integrity.
• Maintains knowledge of HR practices in the industry; performs research to help problem solve.
• Package & present recommendations to key partners through a thoughtful combination of quantitative analysis & contextual storytelling
• Serve as the regional SME for all HR/TA/Benefits tools & platforms, continuously reviewing for optimization, keeping processes (documentation) up-to-date, & centralizing documentation
• Drive process improvements by finding opportunities for efficiency & scalability in workflows.
• Other Ad Hoc duties as assigned

Minimum Qualifications

• 1-3 years of relevant Learning or People Team Operations experience
• Outstanding customer service skills, with excellent written & verbal communication abilities
• Completes tasks with a high sense of urgency, effectively prioritizing & balancing multiple projects simultaneously while remaining flexible
• Self-Starter with Attention to Detail: Takes ownership of tasks, proactively identifies improvements, & ensures accuracy in all work.
• Proactive Problem-Solving: Anticipates potential issues, proposes solutions, & ensures processes are continuously improved.
• Ability to establish relationships, collaborate across teams, & influence partners effectively.
• Maintains a positive, professional demeanor & ensures confidentiality at all times.
• Proficiency in MS Office, with strong PowerPoint & Excel skills for data analysis & reporting (experience with Greenhouse, ADP, or other systems is a plus).
• Strong interpersonal skills with the ability to establish relationships & influence at all levels of the organization.
• Demonstrates the ability to work both independently & collaboratively in cross-functional teams
• Critical thinking & problem-solving skills, with a focus on delivering scalable solutions & driving results
• Self-motivated individual with a positive attitude towards growth, a proactive approach, & a strong attention to detail
• Proficiency in MS Office, with strong PowerPoint & Excel skills for data analysis & reporting (experience with Greenhouse, ADP, or other systems is a plus)
• Applicants must be available to work in accordance with East Coast hours

What Were Looking For

• A proactive & diligent professional who thrives in a fast-paced, dynamic environment
• Someone who values accuracy, efficiency, & collaboration in their work
• A teammate with a customer-focused attitude who consistently seeks to optimize processes & improve outcomes
• A problem-solver with a passion for data integrity & creating actionable insights to achieve results.

Individuals seeking employment at Acquia are considered without regard to race, color, religion, caste, creed, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. Whatever you answer will not be considered in the hiring process or thereafter.