Medallia's mission is to help companies win through customer experience. The world's best-loved brands trust Medallia's Experience Cloud, which embeds the pulse of the customer in an organization & empowers employees with the real-time customer data, insights, & tools they need to make every experience great. Named a leader in the most recent Forrester Wave & ranked in the 2018 Forbes Cloud 100 list, Medallia is growing quickly, with a global footprint that spans Silicon Valley, Austin, New York, Washington DC, London, Paris, Sydney, Buenos Aires, & Tel Aviv. Here, we value people for each of the aspects that make them whole. We believe that people should not be defined only by a job title-nobody is "just an engineer" or "just a salesperson." We are each partners, parents, children, siblings, friends, & former classmates. We have different backgrounds & we celebrate different cultures. And, just like our product, we honor each of the experiences that build our people.
At Medallia we hire the whole person, not just a part of them.
Medallia's Implementation & Client Services/Engagement team plays a central role in our customers success. Through effective project management, creative program planning, skilled relationship development, & high-quality execution, the Management team, in particular, is at the heart of Medallia's partnerships with our clients. Our Managers directly handle the day-to-day implementation & servicing relationship & program planning for our customers', owning ultimate accountability for the successful & reliable delivery of value to clients through Medallia's suite of products & services. It's a big job, but it offers an incredible opportunity to drive value not only for Medallia, but also for the world-class companies we serve. Medallia is building a top-notch, customer success-focused team that embodies customer service, excellence in business-to-business program & relationship management, & strategic program design. This role is an ideal opportunity for someone who enjoys creative project management & demonstrates finesse in solving both internal & external business challenges in a hi-tech environment.