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Litify // software platform for law firms
Sales, Full Time    Brooklyn    Posted: Wednesday, May 22, 2019
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Litify is seeking a Director of Customer Success for our growing Customer Success team. This role will require occasional travel to client sites.

You will:

  • Monitor & manage a portfolio of client accounts to drive adoption, desired outcomes, & ultimately ensure retention & contract renewal
  • Guide your team in managing their clients throughout their lifecycle
  • Act as an escalation point to drive resolution in a timely, proactive manner
  • Identify at-risk renewals & deliver on customer remediation plans
  • Monitor customer health to track usage & customer satisfaction
  • Fully understand client requests, documenting & engaging appropriate resources
  • Identify opportunities for documenting case studies on success stories to pass along to our Marketing team
  • Maintain high levels of customer engagement & satisfaction with a focus on customer loyalty to foster long-term relationships

You have:

  • Bachelors degree
  • Experience in Customer Success ideally with a SaaS product (or similarly complex product)
  • Experience with Salesforce & demonstrated technical aptitude with Salesforce
  • Experience in direct customer-facing positions
  • Excellent written, verbal, & oral communication with experience making presentations to major stakeholder
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