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key access & management soln
 
Jersey City Office    Posted: Tuesday, June 11, 2019
 
   
 
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JOB DETAILS
 

About Us

KeyMe is a New York City-based company revolutionizing lockout solutions for homes, cars & businesses. Via artificial intelligence & robotics, KeyMe allows users to store, share, & duplicate their physical keys & RFID cards. Fully automated, self-service key duplicating kiosks can be found in over 2,000 locations in 44 states inside of Bed Bath & Beyond, Rite Aid, 7-Eleven stores, & many major grocery store chains. Our free mobile app allows users to manage their keys either scanned at a kiosk or from photos so that they can access their keys no matter the time or place, at a kiosk or via mail order, & never get locked out again.

Headquartered in Manhattan, KeyMe is an exciting, well-funded (over $105M raised to date), a tech company that is solving real consumer pain points. The company expanded its footprint by 5X in 2017 & has tripled revenue in 2018. KeyMe is proud to have an open, collaborative & relaxed atmosphere where bright professionals work hard & enjoy what they do. With the added benefit of a friendly, flexible & creative working culture, youll be joining a forward-thinking team youd be happy to work with.

Customer Experience Representative

KeyMe's Customer Service team is the public face of a fast-growing key-copying & locksmith startup. The Customer Experience Representative is often the only person-to- person point of contact between KeyMe & our customers. In this role, you'll handle a high volume of calls, online chats, & emails from new & existing customers. Youll also be interacting with people who are in tough lockout situations who need fast, safe, & reliable help so empathy is an absolute must. The ideal KeyMe Customer Experience Representative is a problem solver, empathetic, patient, & loves to be of service.

What youll be doing

  • Answering incoming customer calls regarding billing issues, product problems, service questions, & general client concerns
  • Responsible for maintaining a high level of professionalism with clients & working to establish a positive rapport with every caller
  • Work with the management team to stay updated on product knowledge & be informed of any changes in company policies
  • Impact the companys bottom line by problem-solving & turning frustrated clients into repeat customers
  • Keeping records of customer interactions, transactions, comments & complaints

How we know you can do it

  • Proven experience in providing excellent service to customers. Startup experience not required!
  • Minimum 1-year experience in a call center environment or a satisfactory equivalent combination of education, training, & experience.
  • High School graduation or evidence of having satisfactorily passed a High School Equivalency Program
  • You can think fast on your feet
  • You love talking to people & can stay calm when our customers are not
  • You know how to manage your time & multitask
  • Availability for evening & weekend shifts
  • Fluency in Spanish & English is preferred, but not required.
  • Experience handling a high volume of calls & emails from customers or clients a plus.
  • Must be able to work nights, weekends & holidays
  • Experience using Zendesk, Talkdesk, and/or Google Docs a plus.

Benefits:

  • Snacks & drinks in the office
  • Paid Time Off
  • Casual dress code
  • Opportunities for growth within the company
 
 
 
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