Were one of the fastest growing homeownership companies in America. Why? Because were building a better way to get home & our customers love it. By combining the technology people expect with a seamless customer service experience, were making homeownership so simple it feels magical.
In 2018 alone, weve helped over 10,000 families get home, saving them on average $3,500 in upfront fees & days of stress-filled time.
Our backers have helped build some of most transformative tech & finance companies in history. Kleiner Perkins, Goldman Sachs, IA Ventures, Ally Bank & others have invested over $85MM in Better & our vision of making homeownership magical.
A Better opportunity:
Better is looking for a Customer Engagement Specialist to join the team. This person will be responsible for developing & maintaining a top notch customer experience for borrowers. The ideal candidate will be a highly organized communicator capable of making sound decisions while maintaining composure in a fast-paced environment.
Responsibilities will include:
- Assisting the Loan Processors in delivering a positive experience for borrowers
- Facilitating communication to the borrowers throughout the process via phone, email, text & chat
- Developing the customer experience as we look to change & refine it based on customers needs
Rotational weekend coverage to further support customers through their home-buying or refinancing experience outside of normal business hours.
Things we value:
Curiosity. Why? How? Repeat.
Nerdiness. Financial news & trends are fascinating. Seriously.
Relentlessness. No one here gives up. We try. We fail. We try again.
Passion. If you dont get excited about homeownership, mortgages, & real estate, it simply wont work.
Smarts: book & street. We have to use all the tools at our disposal to build Better.
Empathy & Compassion. You understand that people's biggest dreams are in your hands.
Communication. Can you ask for help or put your hand up when you dont understand?
Building. Doing. Making. Yes, we have to do a lot of thinking & talking to figure this stuff out, but you cant wait to leave the conversation & build it.