Today, CommerceHub is the #1 ecommerce network used by the worlds leading retailers & brands to extend their retail & ecommerce businesses. 

Consumer expectations have shifted. In the now economy, they expect that our customers have what they want, in stock, ready for delivery, & with an experience that delights them at every step of the buying journey. 

We believe we have a unique opportunity to help retailers, brands & suppliers connect to customers & meet the challenges of the now economy. Think that sounds interesting? It is!  

Our remote-first team is growing, & were looking to add great people like you, who are ready to use their expertise to transform the world of ecommerce. 

Job Summary

As part of a global IT team, the Help Desk Technician II provides end user support, solving day-to-day issues for CommerceHub's internal staff.

Typical Activities:

• Provide excellent service & communication to end users
• Work with teams across the company to solve & prevent problems
• Set up, maintain, & troubleshoot end user computing devices, including virtual systems
• Ordering & tracking supplies
• Deliver excellent onboarding experiences for new employees by ensuring equipment is delivered on time & is configured correctly.
• Troubleshoot & diagnose computer issues & setup repair services
• Acquiring, installing, & troubleshooting software & hardware
• Managing end user device patches & anti-virus deployments
• Managing company issued mobile devices
• Contributing to the strategic direction of the end-user environment
• Manage access provisioning within Active Directory such as creating user accounts, security groups, service accounts, etc.
• Administer mobile phone portals, contact support, transfer/release lines & diagnose problems
• Additional duties relating to CommerceHub's internal systems, as needed

This position may require in-office work.

• Full COVID vaccination is a requirement for employees to work onsite. Supporting documentation will be required.

Job Requirements

Required Skills

• At least 2 years of experience in a technical support capacity
• Experience installing & supporting OS X & Windows systems
• Experience with Active Directory & Office 365
• Experience with imagining & configuring systems using MDT, Intune, Jamf, or similar.
• Strong understanding of basic networking (DNS, DHCP, VPN)

Preferred Skills

• Experience with collaboration & telephony services such as Zoom, Slack, Amazon Connect, & SharePoint
• Experience with VDI, VMWare, Hyper-V, or other similar desktop virtualization technologies
• Bachelor's Degree in Information Technology concentration OR equivalent experience

What its like to work at CommerceHub 

We have big plans for growth & transformation & were doing it with a remote-first team across the world.  

Remote first gives us more flexibility to help each other do our best work. It means that work-life balance is more than a clich. Weve built balance into our culture & its at the core of everything we dohow we collaborate & make change happen.  

Connected by our drive to transform ecommerce, our culture is driven by our employees. We trust each other, work hard & respect both personal & professional boundaries, knowing that were at our best when were intentional about how & where we work. We believe autonomy leads to great work & an even bigger impact.  
 

Benefits 

• Medical, dental & vision benefits: Affordable health care plans with premiums that will not exceed 5% of your salary & company HSA contributions, starting on Day 1 
• A 6% 401(k) match 
• Competitive time off package with 20 days of Paid Time Off, 9 paid company holidays, 2 paid floating holidays, 7 paid sick days, & a paid volunteer day 
• 4 weeks paid Parental (Bonding) Leave 
• Remote work stipend for internet, cell phone, office furniture & supplies  
• Culture & team-building activities 
• Employee Assistance Program 
• Tuition assistance 
• Career development opportunities 
• Charitable contribution match per team member 

CommerceHub is an Equal Opportunity Employment & Affirmative Action Employer. We celebrate diversity & are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants & teammates without regard to race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, & business need.