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Company Description

Founded in 2004 & trusted by Fortune 500 companies, Pluralsight is the technology learning platform organizations & individuals in 150+ countries count on to innovate faster & create progress for the world.

Job Description

The Enterprise Support Representative (ESR) is a subject matter expert dedicated & embedded to strategic business accounts. A successful ESR will be a key contributor to help a business onboard, adopt & display value of Pluralsight & their learning initiatives across their organization. A successful ESR displays strong communication skills that highlight more of an operational & strategic focus. An ESR will not only work closely with key customers, they will work closely with Pluralsight sales & success teams.

Ultimately, an ESR's primary responsibility is to enable organizations to promote a culture of learning & their learning objectives are met and/or exceeded.

Who you're committed to being:

  • A life-long learner, developing to be, then maintaining subject matter expertise for Pluralsight to a dedicated customer base

  • A communicator, understanding technical requirements or issues, then create/provide solution to meet the customer's needs

  • A relationship builder, building & fostering strategic relationships with strategic customers

  • An advocate of learning, promoting & assisting companies to adopt a culture of learning with a focus around onboarding & reporting

  • Adaptable, establishing a statement of work with customers that you will execute against

  • Collaborative, working with Account Executives, Customer Success Managers, Professional Services & others to ensure effective execution on customer success plans.

What you'll own:

  • Serve as a subject matter expert for Pluralsight to a dedicated customer base
  • Understand technical requirements or issues & create/provide solution to meet the customer's needs
  • Promote & assist companies to adopt a culture of learning with a focus around onboarding & reporting
  • Establish a statement of work with customers that you will execute against
  • Build & foster strategic relationships with strategic customers
  • Collaborate with Account Executives, Customer Success Managers, Professional Services & others to ensure effective execution on customer success plans.

Qualifications

Experience you'll need:

  • Minimum 2-year experience in a support role (or related role)
  • B.A. in a business-related field or equivalent work experience
  • Minimum 1-year experience with enterprise customers, preferably as a SME or onboarding capacity
  • Strong ability to listen & communication as a trusted solution provider

Additional Information

Working at Pluralsight:

At Pluralsight, we believe everyone should have the opportunity to create progress through technology. That everyone should have access to the skills of tomorrow. That technology can make the world a better place. Through the work we do everyday, we empower the people who power our world.

And we don't let fear, egos or drama distract us from our mission. We're adults, & we treat each other that way. We have the autonomy to do our jobs, transparency to eliminate office politics & trust each other to do the right thing. We thrive in an environment with creativity around every corner, challenges that keep us on our toes, & peers who inspire us to be the best we can be. We bring different viewpoints, backgrounds & experiences, & united by our mission, we are one.

Be yourself. Pluralsight is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status.

All your information will be kept confidential according to EEO guidelines.

 
 
 
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