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Thumbtack // Thumbtack is the destination for getting things done.
Remote, United States    Posted: Saturday, July 10, 2021
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Have you ever tried to hire a plumber? How about a house cleaner? If you have, chances are it took you way longer than it should. In the era of instant-everything, you shouldnt have to waste an entire afternoon researching, calling & vetting local service professionals whenever you need one. The market for hiring them is huge $1 trillion in the US alone but the process is inefficient & largely offline. 

Thumbtack is transforming this experience end-to-end, building a marketplace that matches millions of people with local pros for almost any project. In making these connections, not only do our customers get more done every day, our pros are able to grow their businesses & make a living doing what theyre great at.

These customers & pros come from all walks of life & every county in the country. We want our team to reflect that. If you come from an underrepresented background in tech, we strongly encourage you to apply. We challenge ourselves every day to make this a place where you can thrive just the way you are, so we can build a product that does the same for our customers & pros.

About the People Team

Our People team believes in the power of our people. We craft an employee experience that starts with hiring incredible people, investing in their career development along their journey at Thumbtack, & providing a holistic approach to benefits & wellness.

About the Role

As the HRIS leader, youll be the go-to person for all things relating to Thumbtacks People tech stack, including system management, process ownership, improvement, & technical issues. The HRIS Senior Lead will partner cross functionally with Finance, Legal, Recruiting, & IT functions to support & enhance core HR System capabilities. Youll also partner directly with the People Operations Director to analyze work process design & flow to leverage the return on our Workday System. 


  • Lead the end-to-end administration & strategy of our People systems
  • Identify opportunities for automation whenever possible & reduction of manual processes; implement such automation with key partners across People, IT, Finance & Legal
  • Perform HRIS administrative functions including security maintenance, business process configuration, tenant configuration, data loads, user management, integrations, feature testing & upgrades
  • Lead & advise business partners in methodically assessing technology needs for new solutions
  • Act as primary IT administrator for People applications & collaborate with other teams to build & manage integrations with other platforms / tools 
  • Troubleshoot & resolve advanced technical issues & provide user support including after-hours for critical systems & process changes
  • Identify trends & gaps within our systems landscape & lead ongoing efforts for process improvement, system enhancements and/or new applications that make progress toward the long-term vision of People Systems

Must-Have Qualifications 

If you don't think you meet all of the criteria below but still are interested in the job, please apply. Nobody checks every box, & we're looking for someone excited to join the team.

  • 4+ years of Workday HCM experience including configuration & general support of Workday Human Capital (security, business processes, reporting), Advanced Comp, Absence & Time Tracking
  • Strong analytical & problem-solving skills in a highly collaborative setting; ability to project manage across multiple functions & organizations
  • Experience with implementing enhancements & providing creative solutions in both structured & unstructured environments
  • Excellent strategic thinking, analytical & problem-solving skills; ability to make thoughtful proposals, provide root cause analysis & demonstrate results through testing & metrics
  • A great teammate & partner who has outstanding communication & interpersonal skills, works well cross-functionally, & thrives in a fast-paced, virtual first environment
  • A high degree of personal integrity & maturity including the ability to manage sensitive & confidential information

More About Us

Thumbtack is a local services marketplace one of the largest in the U.S. that helps millions of people hire local professionals. With hundreds of unique service categories, customers can find a Thumbtack pro for almost anything: landscapers, electricians, personal trainers, even math tutors. And in making these connections, we empower local pros too. Helping them get new customers & make a living doing what theyre great at.

Founded in 2008 & headquartered in San Francisco, Thumbtack is backed by over $400 million in investment from Sequoia Capital, CapitalG, Tiger Global Management, Javelin Investment Partners & Baillie Gifford. 

Thumbtack is a virtual-first company, meaning you can live & work from any one of our approved locations across the United States, Ontario or the Philippines. When it is safe to gather, we will begin to host in-person events on a regular basis. Remote employees will be expected to travel occasionally for these events to a Thumbtack library or offsite team-building location. Additionally, employees in the San Francisco, Salt Lake City, Toronto & Manila areas will have opt-in access to communal workspace at one of our Thumbtack libraries. 


Thumbtack embraces diversity. We are proud to be an equal opportunity workplace & do not discriminate on the basis of sex, race, color, age, sexual orientation, gender identity, religion, national origin, citizenship, marital status, veteran status, or disability status. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest & conviction records.

If you are a California resident, please review information regarding your rights under the California Consumer Privacy Policy Act contained in Thumbtacks Privacy policy available at

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