Ecommerce infrastructure on the internet is fragmented & broken. Bolt is a world-class buying experience available for all online businesses. We're building a future where retailers can eliminate the massive operational overhead & technical debt associated with online checkout & payments, & where customers can buy instantly & securely across the internet. To solve such a large problem, we've put together an incredible team & are selectively adding to it.
Support Engineers are critical contributors to customer success, ensuring prompt & effective resolution of our customers' technical issues. Your excellent communication, coding, & problem-solving skills will build trust in our product & team, helping Bolt develop a reputation across the industry for our world-class customer service. You'll also be an advocate for the customer internally, leveraging your unique view of our merchant experience to influence improvements across the organization. You're a great fit for the role if you enjoy the thrill of resolving a diverse range of requests, love to learn, & are highly motivated to deliver exceptional customer outcomes.