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FanDuel // one-day fantasy sports
 
East Rutherford, New Jersey    Posted: Tuesday, June 08, 2021
 
   
 
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JOB DETAILS
 

ABOUT FANDUEL GROUP

FanDuel Group is a world-class team of brands & products all built with one goal in mind  to give fans new & innovative ways to interact with their favorite games, sports, teams, & leagues. Thats no easy task, which is why were so dedicated to building a winning team. And make no mistake, we are here to win, but we believe in winning right. That means well never compromise when it comes to looking out for our teammates. From our many opportunities for professional development to our generous insurance & paid leave policies, were committed to making sure our employees get as much out of FanDuel as we ask them to give.

FanDuel Group is based in New York, with offices in California, New Jersey, Florida, Oregon & Scotland. Our brands include:

  • FanDuel  A game-changing real-money fantasy sports app
  • FanDuel Sportsbook  Americas #1 sports betting app
  • TVG  The best-in-class horse racing TV/media network & betting platform
  • FanDuel Racing  A horse racing app built for the average sports fan
  • FanDuel Casino & Betfair Casino  Fan-favorite online casino apps
  • FOXBet A world-class betting platform & affiliate of FanDuel Group
  • PokerStars The premier online poker product & affiliate of FanDuel Group

THE POSITION 
Our roster has an opening with your name on it

Were looking for a Customer Service Representative to join our team at the FanDuel Sportsbook, located in the Meadowlands Racetrack. This person will help to deliver unparalleled customer service by providing quality information to customers & personally enhancing their sports wagering experience. We are looking for customer service-oriented individuals who are positive, outgoing, operate with a high level of computer proficiency & have a passion for sports.  This role is a direct hire for the Meadowlands Racetrack.

THE GAME PLAN
Everyone on our team has a part to play

  • Responsible for keeping a well-stocked, clean & organized workstation/area
  • Maintain a professional appearance that reflects the FanDuel Standards
  • Greet a high volume of customers & answer questions in a polite & courteous manner to maintain a fun, positive & supportive teamwork environment
  • Drive commercial-oriented events in both the sportsbook & outside venues
  • Responsible for promoting new product launches
  • Excellent interpersonal skills & ability to communicate effectively
  • Facilitate new product launches & drive business through promotions & initiatives
  • Responsible for printing betting sheets daily, self-service terminals & a/v system
  • Other administrative tasks & duties as necessary & assigned

THE STATS
What we're looking for in our next teammate

  • Previous experience working a high-volume front line or guest facing position
  • Ability to work closely with people & be able to handle customer & staff issues in an effective, equitable & friendly manner
  • Must be able to remain calm & decisive in high stress conditions
  • Detail oriented with sound math & clerical skills
  • Extensive knowledge of computers, touch screens & a/v systems
  • Must be able to work weekends & holidays as scheduled
  • Must be able to obtain a gaming license from the state of New Jersey
  • Must be able to obtain a racing license from the state of New Jersey
  • Ability to thrive in a fast-paced, team-oriented environment
  • Strong interpersonal & communication skills; ability to act professionally & confidently interact with all constituents.
  • Demonstrates poise, tact, judgment & diplomacy
  • Ability to work flexible hours including nights, weekends & holidays as needed

THE CONTRACT 
We treat our team right

Competitive compensation is just the beginning. As part of our team, you can expect:

  • An exciting & fun environment committed to driving real growth
  • Opportunities to build really cool products that fans love
  • Mentorship & professional development resources to help you refine your game
  • Flexible vacation allowance to let you refuel
  • Hall of Fame benefit programs & platforms

FanDuel Group is an equal opportunities employer. Diversity & inclusion in FanDuel means that we respect & value everyone as individuals. We don't tolerate bias, judgement or harassment.  Our focus is on developing employees so that they reach their full potential.

 
 
 
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