As the world's leader in digital payments technology, Visa's mission is to connect the world through the most creative, reliable & secure payment network - enabling individuals, businesses, & economies to thrive. Our advanced global processing network, VisaNet, provides secure & reliable payments around the world, & is capable of handling more than 65,000 transaction messages a second. The company's dedication to innovation drives the rapid growth of connected commerce on any device, & fuels the dream of a cashless future for everyone, everywhere. As the world moves from analog to digital, Visa is applying our brand, products, people, network & scale to reshape the future of commerce.
At Visa, your individuality fits right in. Working here gives you an opportunity to impact the world, invest in your career growth, & be part of an inclusive & diverse workplace. We are a global team of disruptors, trailblazers, innovators & risk-takers who are helping drive economic growth in even the most remote parts of the world, creatively moving the industry forward, & doing meaningful work that brings financial literacy & digital commerce to millions of unbanked & underserved consumers.
You're an Individual. We're the team for you. Together, let's transform the way the world pays.
Global Client Support Services works with issuers, acquirers, processors & merchants worldwide to develop & deliver the support model for Visa This includes day-to-day operations & product support, back office support & customer performance reporting.
This is an individual contributor role responsible for identifying & resolving issues of moderate complexity. This position is at an intermediate professional level & requires strong execution & analytical abilities. This role works independently & receives minimal guidance.
Lead project management of implementations for Visa client institutions & processors in assigned region to ensure customer expectations are exceeded
Coordinate directly with clients to understand card program set up requirements & facilitate new card program installations, conversions & maintenance requests without customer impact
Manage routine & non-routine, moderately complex processing & change requests, as well as support client initiatives
Assess operational opportunities to increase service quality or efficiency
Prepare & maintain detailed project plans, status reports, & issues logs
Build & enhance positive working relationships with Visa client institutions, processors & internal stakeholders
Represent client system & operational requirements to internal Visa organizations
Responsible for own work flow assignments & must be able to take the initiative to resolve problems & meet deadlines
Coordinate internal Visa resources to ensure delivery on commitments
Report client project accomplishments & deliverables to management monthly
Update & enhance internal support documents to assist internal & external stakeholders
- Support biannual business enhancements & all Visa mandates
- 4 years of work experience with a Bachelor's Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD degree.
- Bachelor's degree or equivalent experience
Requires a minimum of 5 years' experience in a customer support role in financial services, payment card, software or information services
3 years of experience & Master's degree
PhD without experience
Project Management work history and/or Industry expertise in Issuer Processing
Experience using standard MS Office tools (e.g. MS Project, Excel, PowerPoint, Word, Visio, etc.)
Excellent time management, organization, & planning skills are essential
Ability to comprehend & translate technical issues
Ability to synthesize technical information & apply to business solutions
Able to set priorities, influence others, & manage customer expectations
Demonstrated success in customer relationship management
Self-starter with a demonstrated ability to achieve results as part of an effective team, & ability to effectively prioritize & multi-task under deadlines
Strong verbal, written, presentation & interpersonal skills are required
Project management certification is not required but would be a benefit
Work Hours: This position requires some non-daytime & non-weekday work hours including possible combinations of evenings, mornings & weekends in support of project activities.
Travel Requirements -This position requires the incumbent to travel for work 5% of the time.
Mental/Physical Requirements:This position will be performed in an office setting. The position will require the incumbent to sit & stand at a desk, communicate in person & by telephone, frequently operate standard office equipment, such as telephones & computers, & reach with hands & arms.
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines & applicable local law.