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Peloton // connected indoor fitness cycles
 
New York City    Posted: Monday, July 11, 2022
 
   
 
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JOB DETAILS
 

ABOUT THE ROLE 

Peloton is seeking a User Research Coordinator to support the innovation, iteration, & optimization of our Bike, Tread, & Apps. This role will work directly with the User Research team to facilitate research projects & programs. The role sits on the Product Strategy User Research team & reports to a Lead Researcher. 

YOUR DAILY IMPACT AT PELOTON 

The following are responsibilities for a Research Coordinator, with the opportunity to define & grow areas of focus or specialty. 

Participant recruitment & research logistics: 

  • Support User Researchers at Peloton by coordinating participants, logistics, facilities, & tools for a variety of user research methodologies including qualitative usability studies (remote & in-person, moderated & un-moderated), surveys, focus groups & in-home interviews 
  • Manage direct communication with participants, including member outreach, scheduling, study preparation (ensuring participants understand what will be asked of them & signing any documents regarding disclosure, consent, release & waiver), & incentive delivery. Ensure members have a positive experience with Peloton. 
  • Work with the Product Analytics team to source appropriate research participants (as defined in the User Researchers plan) from our user database & other third-party sources based on behavioral & demographic data. 
  • Work between the User Research & Member Experience teams to coordinate member outreach to potential study participants. 
  • Support User Research team at Peloton by sending out research related communications, organizing all previous research & upcoming research in a central database, & building collaborative relationships with other insights teams. 
  • Support the User Research team in maintaining a comprehensive database of past research projects. 
  • Manage & maintain tools, equipment, & software licenses for the wider research team (and seek out & onboard new options when applicable). 
  • Manage & maintain panels of research participants, ensuring fidelity of participants & rebuilding as necessary. 
  • Engage communities & build additional communities as necessary for on-demand & ongoing research efforts. 

WHAT YOU BRING TO PELOTON

  • Show creativity & initiative coming up with new ideas for sourcing participants, internally & externally 
  • Enjoy & excel at communicating regularly with a variety of different research participants from various backgrounds 
  • Collaborate well with team members, stakeholders, consultants, & vendors
  • Strong attention to detail & adept at organizing information 
  • Coordinate multiple simultaneous projects on different timelines 
  • Dependable; follow through & stay on top of things without direction
  • Passionate about user research, user centered design, customer service, & fostering a positive Member experience 
  • Flexible & adaptable around unexpected changes to plan & process
  • Proactively address issues & solve problems that might come up in the logistical planning & execution of a research plan 
  • Bachelor's Degree or 2+ years relevant experience 
  • Familiarity with or willingness to learn User Research software & tools: user databases & analytics platforms, remote user testing platforms, research documentation, A/V equipment & editing software

#LI-CM1

ABOUT PELOTON:

Peloton is the leading interactive fitness platform globally, with a passionate community of 7 million Members in the US, UK, Canada, Germany, & Australia. Peloton makes fitness entertaining, approachable, effective, & convenient, while fostering social connections that motivate its Members to commit to their fitness journeys. An innovator at the nexus of fitness, technology, & media, Peloton reinvented the fitness industry by developing a first-of-its-kind subscription platform that seamlessly combines the best equipment, proprietary networked software, world-class streaming digital fitness & wellness content, & best-in-class fitness experts & Instructors.

At Peloton, we motivate the world to live better. Together We Go Far means that we are greater than the sum of our parts, stronger collectively when each one of us is at our best. By combining hardware, software, content, retail, apparel, manufacturing, Member support, & so much more, we deliver an exhilarating fitness experience that unlocks our members' greatness. Join our team to unlock yours.

Peloton is an equal opportunity employer & committed to creating an inclusive environment for all of our applicants. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. If you would like to request any accommodations from application through to interview, please email:  applicantaccommodations@onepeloton.com

Peloton has a COVID-19 vaccination policy to safeguard the health & well-being of our employees & customers globally. All employees based in the U.S. & Canada are required to provide proof of vaccination, unless the employee has a Peloton-approved reasonable accommodation or as otherwise required by law.
 
 
 
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