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  Company Description

Optimizely is the world's leader in customer experience optimization, allowing businesses to dramatically drive up the value of their digital products, commerce & campaigns through its best in class experimentation software platform. By replacing digital guesswork with evidence-based results, Optimizely enables product & marketing professionals to accelerate innovation, lower the risk of new features, & drive up the return on investment from digital by up to 10X. Over 26 of the Fortune 100 companies choose Optimizely to power their global digital experiences. Optimizely's impressive customer list includes eBay, FOX, IBM, The New York Times & many more global enterprises.

Job Description

Senior Director/Director, Professional Services - North America (NA), will be responsible for the strategic & operational elements of the Optimizely Professional Services team in NA. Supporting the strategy behind growing the organization & building on its operational excellence while aligning to the larger Go To Market (GTM) & Product & Engineering organization will be key. Working cross functionally with the other teams inside of Optimizely will also be critical to the success of the team. Our Professional Services team implements, consults, advises & makes our customers widely successful experimenting on Optimizely.

Responsibilities

  • Enabling the growth strategy for the Professional Services team in conjunction with the Product & Engineering organization & GTM teams.

  • Optimize the team for operational excellence aligned to the Customer Experience team to create an integrated customer experience.

  • Develop, promote, & market Professional Services offerings & programs with Sales & Marketing counterparts.

  • Leadership & direct management of a high performing Professional Services team, including recruiting/hiring, development, & performance management.

  • Work with our partnership team, to continue to develop a high quality & scalable ecosystem that embrace Optimizely's core values around our delivery methodology, while enhancing our delivery capacity, & enabling partners to deliver experiments independently.

  • Meet organizational goals & managing to revenue/expense targets, utilization, & services attach rates.

  • Work cross functionally with other Optimizely teams to ensure alignment such as corporate marketing, product management, sales & others.

  • Manage the NA Professional Services financial management & reporting (P&L) in conjunction with the Finance team.

  • Work proactively with Sales on large opportunities, helping to position service philosophy, delivery & best practices related to the Optimizely Platform.

Qualifications
  • 10+ years experience in Professional Services or related fields.

  • 8+ years of related Professional Services leadership experience.

  • Bachelor's Degree in CS or relevant technical field experience.

  • 5+ years experience in selling Professional Services.

  • Experience leading teams & interfacing at aDirector level.

  • Familiarity with Cloud based deployments.

  • Experience working with Customer Success to drive post sales services engagements.

  • Work out of our San Francisco Headquarters

  • Travel required

Even if you meet 60% of these qualifications, we encourage you to apply! We are looking to create a diverse & multifaceted team.
Additional Information

At Optimizely, we embody inclusion & embrace diversity. Optimizely is an equal opportunity employer & makes employment decisions on the basis of merit. Optimizely prohibits discrimination based on race, color, religion, sex, sexual identity, gender identity, marital status, veteran status, nationality, citizenship, age, disability, medical condition, pregnancy, or any other unlawful consideration. All your information will be kept confidential according to EEO guidelines.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest & conviction records.

 
 
 
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