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Oscar Health // health insurance
 
Marketing, Full Time    Remote    Posted: Friday, August 27, 2021
 
   
 
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JOB DETAILS
 

Hi, we're Oscar. We're hiring a Senior Manager, Retention Marketing to join our Marketing team.

Oscar is the first health insurance company built around a full stack technology platform & a focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselvesone that behaves like a doctor in the family.

About the role

As a member of the Growth marketing team, you'll own all marketing activities that are related to retention of our members within Individual & Family Plans, including sharing important plan design updates, communicating about year-end plan changes & supporting the ongoing review of our services to ensure that we reduce member pain & increase member delight every step of the way.

You will report to the Vice President, Marketing & Communications. This is a remote role, you will work remotely in one of the following states: Arizona, California, Connecticut, Florida, Georgia, Illinois, Maryland, Massachusetts, Michigan, New Jersey, New Mexico, New York, North Carolina, Ohio, Pennsylvania, Rhode Island, Tennessee, Texas, Utah, Virginia, or Washington. Note, this list of states is subject to change.

Responsibilities

  • Develop & execute a national renewal strategy to support open enrollment.
  • Create & own omni-channel intra year retention strategy to support effectuation & member engagement campaigns.
  • Partner with the Sales & Growth teams to identify appropriate cohorts of members for targeted communications based on predictive churn modeling.
  • Build a communication plan & assets to help members understand year-over-year changes to their plan.
  • Partner with the CRM team for all campaign execution.
  • Manage the implementation & execution of all rewards programs & related engagement strategies.
  • Work with the Brand & Performance Marketing teams to execute creative campaigns that highlight product feature utilization linked to retention.

Qualifications

  • At least 6+ years of marketing experience.
  • Minimum 1+ years of experience working with product managers & data analysts
  • Experience working with brand strategy, creative, & legal teams
  • Experience with project management processes & tools (i.e. Monday.com, SmartSheets, etc.

Bonus Points

  • Experience with retention or loyalty marketing
  • Experience in a regulated industry like insurance, banking, etc.]
  • Experience supporting successful go-to-market strategies for product & feature launches, in either the health or consumer space.

Life at Oscar

At Oscar, being an Equal Opportunity Employer means more than upholding discrimination-free hiring practices. It means that we cultivate an environment where people can be their most authentic selves & find both belonging & support. We're on a mission to change health care -- an experience made whole by our unique backgrounds & perspectives.

We encourage our members to care for their whole selves, & we encourage our employees to do the same with comprehensive medical benefits, generous paid-time off, paid parental leave, retirement plans, company social events, stocked kitchens, wellness programs, & volunteer opportunities.

Reasonable Accommodation

Oscar applicants are considered solely based on their qualifications, without regard to applicant's disability or need for accommodation. Any Oscar applicant who requires reasonable accommodations during the application process should contact the Oscar Benefits Team (accommodations@hioscar.com) to make the need for an accommodation known.

Pay Transparency Policy

Oscar ensures that you won't be discharged or discriminated against based on whether you've inquired about, discussed, or disclosed your pay. Read the full policy here.

COVID-19 vaccine requirements for in-person work: 

To protect the health & safety of our employees, we require any employee conducting in-person work* to be fully vaccinated against COVID-19 by their start date. 

If you are unable to be vaccinated due to medical or protected religious reasons, please reach out to our Benefits team at accommodations@hioscar.com to submit an accommodations request.

*Note: In-person work includes: employees required to work from our offices (either full-time or part-time), employees conducting sales work in the field & employees conducting at-home or in-person visits with members.

 
 
 
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