Zoom is growing at an explosive pace by every measure - revenues, people, innovation, & customers. Led by Eric S. Yuan, the #1 ranked CEO on Glassdoor, our unique culture makes Zoom an awesome place to work. We are expanding teams across the organization. If you are motivated by delivering happiness, come join us at Zoom!
Roles & Responsibilities
The Solution Engineer role at Zoom is an exciting & rewarding position. Zoom is looking for a technical sales professional with knowledge of customer business drivers to adopt the Zoom Communication platform. The Solution Engineer acts as a trusted advisor & plays an integral part in delivering Happiness to our customers.
This individual serves as the lead advocate for customers; translating technical needs into product development recommendations, testing of customer environments & driving customer demand/features internally within Zoom. They must be able to understand & articulate Zoom's architectural advantages to our customers & support the Account Executive when it comes to proposing & designing solutions to our customers biggest collaboration challenges.
The ideal candidate will be self-driven & have a background in telephony, video & applications sales, knowledge of Zoom communication platform (Chat, Meetings, Video, Phone, Marketplace/API) and/or competitive equivalent. In depth knowledge of Microsoft & application based competition is preferred. (Microsoft, Amazon, RingCentral, 8x8, Cisco, etc)
As a Solution Engineer you will be:
Designing next generation communication solutions for Zoom customers
Conducting demo & proof of concepts for prospective Zoom customers
Solution & architectural design & selling
Building/maintaining relationship with Partners (where required)
Building competitive intelligence
Working Across Multiple Boundaries
Driving the Zoom Vision
Zoom promotes the use of our amazing toolset to maximize all resources within. However there will also be travel required in some instances.
Strong business acumen & executive presence
SaaS Collaboration sales experience i.e. web conferencing, cloud voice, UCaaS
Minimum 5 year's experience in the telephony & software applications industry
In-depth knowledge of "traditional" voice communications systems & applications
Excellent communication skills
Create, present & document technical solutions
Ability to present topics in a clear & concise manner to many levels of technical skill sets & audience sizes
Intermediate level solution sales ability
End-to-end IT systems knowledge
Ability to apply IT Systems knowledge to customer solution designs
Formulate & communicate a technical solution/vision
Understand Zoom partner & ecosystem partners, products & applications
Mentor developing team members
Act as a leader when the situation warrants
Be flexible & able to function in a high growth environment
10+ years of technical experience in Collaboration technologies
5+ years in a customer facing technical role required
Thorough competitive knowledge (in their area of specialization) including solution, technology & product offerings.
Zoom Communication platform & end-to-end positioning required
Typically requires BS/BA (EE/CS) or equivalent.