As the world's leader in digital payments technology, Visa's mission is to connect the world through the most creative, reliable & secure payment network - enabling individuals, businesses, & economies to thrive. Our advanced global processing network, VisaNet, provides secure & reliable payments around the world, & is capable of handling more than 65,000 transaction messages a second. The company's dedication to innovation drives the rapid growth of connected commerce on any device, & fuels the dream of a cashless future for everyone, everywhere. As the world moves from analog to digital, Visa is applying our brand, products, people, network & scale to reshape the future of commerce.
At Visa, your individuality fits right in. Working here gives you an opportunity to impact the world, invest in your career growth, & be part of an inclusive & diverse workplace. We are a global team of disruptors, trailblazers, innovators & risk-takers who are helping drive economic growth in even the most remote parts of the world, creatively moving the industry forward, & doing meaningful work that brings financial literacy & digital commerce to millions of unbanked & underserved consumers.
You're an Individual. We're the team for you. Together, let's transform the way the world pays.
Reporting to the Client Relationship Management Lead, this role is responsible for leading a number of Visa Japan's key clients through relationship management & sales disciplines. Your strong analytical & project management skills combined with your basic knowledge of B2B business will assist the CRM team achieve high client satisfaction scores & revenue growth for Visa & our clients.
Delivery of client plan objectives with specific client product, volume targets, & value added service fee revenues
Build client account plans by understating the clients' long-term goals, strategies, people, & products & services, at each different level of the organization, & align the them with Visa's goals
Lead quarterly execution of accurate & timely account Payment Volume (PV) & revenue forecasts
Support co-ordination & presentation of regular business & industry updates
Take a leadership role in driving positive & improving client satisfaction results
Support CRM lead to develop business case justifications for investment decisions & propose to country & regional management for approval
Be the voice of the client by interpreting the client's business plans & strategic intent into the Visa organization
Review & share the account plan periodically in a structured way
Lead coordinating the efforts of cross functional teams (other departments supporting Visa's clients). This involves project managing key initiatives & driving project progress.
Coordinate communications & meetings between clients & Visa cross functional teams on specific client initiatives to ensure all client contacts support the initiative & Visa's standards for client service.
Work with the Visa Consulting & Analytics team to undertake portfolio performance analysis to capture the characteristics of the portfolio such as identify for Clients as required.
Lead collaborative work cross functional team to design Quarterly Business Review agendas that matches client & Visa priorities, & coordinate content development.
Responsible for responding to various inquiries & questions from clients' working level staffs on Visa's operating rules & products features by working with cross functional teams. This involves getting approvals for rules waivers & amendments for the clients from management teams by presenting logical reasons.
Work with cross functional product teams to identify new opportunities for existing & new clients & build pitching materials including designing of financial incentive deals.
Work with cross functional teams to help clients developing new mobile apps or adding new features to the apps by leveraging Visa's capabilities through co-creation sessions. You will be responsible for selling the ideas to the clients, & organizing & navigating the co-creation session.
Responsible for keeping Salesforce an internal client management tool contemporary, including Account Plan, Initiatives, Call Reports, Contacts.
Monitor revenue drivers through client's monthly report, VisaNet data, & Client Operating Certificate data.
Work with cross functional teams to initiate, prepare, client incentive deal ideas for specific clients, & present to Visa management team members for approval.
Responsible for updating sales volume forecasting models by working with the Finance & Product teams to create accurate forecast combining client historical performance, market trends & business/product plans.
Meet Compliance requirements of client deals. Review client's quarterly reporting, track contractual obligations & initiate timely incentive payments.
Facilitate contract executions (in English) such as client incentive deals through coordinating Finance & Legal approvals, term negotiation, & signing.
Support the entire Japan CRM teams by project managing key client & sales function initiatives as required including events & client hospitality.
Minimum 12 years' experience
Demonstrated experience in project management
Account coordination or relationship management
Strong analytical skills & comfortable with quantitative analysis, financial modelling, & finding ways to add quantitative rigor to qualitative analysis
Good written & oral communications skills, both in Japanese & English
Demonstrated ability to effectively manage competing priorities & multi projects for different stakeholders on different timelines
Digital curiosity & savvy
Stay current & up to date with the latest innovation, digital trends, research, skills & education
Communicates openly, honestly & respectfully - ensuring opinions are heard
Ability to build close relationship with new clients & drive tight relationship at multiple levels in the organization including senior executives
Determine success criteria & key performance indicators for achievement of results & track & monitor progress against those criteria
Encourage others to openly share & build on each other's new ideas, products or solutions
Keeps clients' needs at the forefront of priorities & takes action to provide high quality solutions/ services that exceed expectations
Ability to deal with & perform in situations/ environments of ambiguity when making decisions or operating in high pressure, time bound situations
Adapt & recognize the appropriate mix of qualitative & quantitative input required to make an informed decision, particularly when prompt action is required
Demonstrate energy & positive response when tackling challenging problems & view complicated tasks as engaging or motivating
Show openness to new ideas, modifying viewpoints & direction in light of new information
Quickly adapt to multiple changing work demands & priorities by adjusting style & tactics to fit the new circumstances
Quickly recover from setbacks or failure by viewing as a lesson learned & trying again.