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Alfred // digital & in-home concierge services
 
Los Angeles, California, United States    Posted: Saturday, April 24, 2021
 
   
 
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JOB DETAILS
 

Your role in our mission

Were on a mission to build intuitive, personal help & anticipatory technology into one of the most important spaces in our lives: our home. As a startup at the intersection of four multi-billion dollar industries- real estate, technology, service & commerce -  Hello Alfred is a new kind of company, thats trusted to serve consumers past their front door.

As an Alfred Concierge you are responsible for setting the tone of the building. You will be the first point of contact for current & prospective residents coming & going from the building.  The ideal Alfred Concierge will love engaging with people, have a can do attitude & be a problem solver. 

How youll help us to be successful 

  • Greet & engage with residents as they are coming & going from the building
  • Ensure the building is safe & secure for residents & employees
  • Partner with residents to ensure they are maximizing the building amenities & associated technology 
  • Manage & update building resident profiles
  • Ensure rules of the building are followed by all residents 
  • Answer questions for residents as needed 
  • Receive & distribute packages, dry cleaning, laundry, etc. for residents 

What superpowers youll use 

  • Naturally upbeat & empathetic 
  • Tend to think on your feet & are a problem solver at heart 
  • Possess a can do attitude & don't take no for an answer
  • Desire to learn the needs of your residents to maximize their daily life & make sure they #comehomehappy

Who you are

  • 1-3 years of customer service or experience as a concierge 
  • Excellent interpersonal skills & a team player 
  • Strong written & verbal communication skills 
  • Experience enforcing the rules 
  • Passionate about providing excellent customer service 
  • Takes initiative 
  • Strong attention to detail 
  • Ability to prioritize & meet deadlines 

Youll connect with us if you

  • Practice empathy
  • Conduct yourself with the highest integrity
  • Are thoughtful, self-reflective & always open to growing
  • Speak up with radical candor
  • Approach your work like an owner
  • Have a high & ever-climbing bar for excellence
  • Always do things the right way, even when its harder
  • Believe that #oneteam is greater than the sum of its parts
  • Leave no loops unclosed
 
 
 
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