SnapTravel is a conversational commerce startup, allowing millions of users around the world to book their travel over messaging.
With a high-performing team of world class engineers, SnapTravel thrives on tackling complex problems within NLP (understanding & replying to ambiguous human messaging), Conversational Commerce (optimizing conversions & user behavior over chat) & Machine Learning (choosing the best hotel automatically from a large data set with complex market dynamics) to push the boundaries of tech & travel globally.
At SnapTravel, we pride ourselves on the performance-driven environment we've created for our team to work with complete transparency. Our values are rooted in making data driven-decisions & risk-taking actions that add value to both the user & the team.
About the Role
We are looking for an Operations Manager to join our Operations team as we continue to scale. As an Operations Manager, you will be responsible for crafting the strategy & driving the execution around key metrics & day-to-day operations of our teams. With a customer-centric mindset, you will face a variety of unique & complex business challenges, & will do whatever is necessary to tackle each one with a data-driven approach & sharp business acumen to deliver the right solutions - this could be anything from restructuring our global Customer Support team & processes, to launching new business verticals, etc. This role requires a passion for operational excellence, a deep understanding of customer lifecycle management & the ability to implement high-impact initiatives both independently & with a team.