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Twilio // platform for building messaging applications
Remote - US    Posted: Monday, September 19, 2022
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See yourself at Twilio

Join the team as our next Flex Partner Alliance Manager

Who we are & why were hiring

Twilio powers real-time business communications & data solutions that help companies & developers worldwide build better applications & customer experiences.

Although we're headquartered in San Francisco, we're on a journey to becoming a globally antiracist company that supports diversity, equity & inclusion wherever we do business. We employ thousands of Twilions worldwide, & we're looking for more builders, creators, & innovators to help fuel our growth momentum.

About the job

This position is needed to accelerate the growth of our business with Systems Integrator Partners with an emphasis on Flex. Twilio is growing at a tremendous rate & System Integration (SI) & Resell partners are an integral part of our business. You must have a consistent track record of handling multiple partners, delivering results & overachieving quota. You will be responsible for guiding a select group of SI partners. For each partner responsibilities include: driving incremental revenue, successful implementations, certifications & Go To Market (GTM) planning. You must demonstrate outstanding interpersonal skills & be able to effectively establish relationships with internal & external collaborators.


In this role, youll:

  • Collaborate with Partners to help customers implement, support & grow their usage of Twilio
  • Drive the implementation & execution of Partner strategies across a portfolio of SIs
  • Balance opposing priorities & lead multiple projects/initiatives at the same time
  • Think boldly; as we grow, we need self starters & individuals that push boundaries & try new things
  • Navigate internal & external challenges while continuing to drive the right priorities
  • Integrate Partners into our sales processes by working closely with sales leadership


Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, & we encourage everyone who meets the required qualifications to apply. While having desired qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!


  • 4+ years supporting & managing Partners
  • Outstanding analytical, organizational, & project management skills
  • Able to quickly analyze & apply relevant information to make timely & critical decisions that affect cross-functional teams to increase program return on investment & efficiency
  • Deliver business performance reviews to assess operational metrics/effectiveness on a recurring (quarterly) basis with internal & external partners
  • Maintain accurate pipeline & dashboards that communicate to key stakeholders the effectiveness of the Alliance programs & investments
  • A Bachelors degree or equivalent work experience (5+ years industry experience in a similar role


  • Experience managing SI and/or Reseller partners
  • Strong tolerance for ambiguity; ability to focus & execute in a rapidly changing environment, take charge & make things happen
  • Possess an entrepreneurial spirit & flourish by creating & building


This role will be Remote based in the US

Approximately 5-10% travel is anticipated.

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental & wellness leave, healthcare, a retirement savings program, & much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, & are always up for trying new things. That's why we seek out colleagues who embody our values something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering & donation efforts.

So, if you're ready to unleash your full potential, do your best work, & be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.

Colorado applicants:

  • The estimated pay range for this role, based in Colorado, is $133,200 - $183,150

Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state & local law. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities & disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at

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