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Planet Labs // commercial satellite network
 
London    Posted: Tuesday, September 07, 2021
 
   
 
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Welcome to Planet. We believe in using space to help life on Earth.

Planet designs, builds, & operates the largest constellation of imaging satellites in history. This constellation delivers an unprecedented dataset of empirical information via a revolutionary cloud-based platform to authoritative figures in commercial, environmental, & humanitarian sectors. We are both a space company & data company all rolled into one.

Customers & users across the globe use Planet's data to develop new technologies, drive revenue, power research, & solve our worlds toughest obstacles.

As we control every component of hardware design, manufacturing, data processing, & software engineering, our office is a truly inspiring mix of experts from a variety of domains.

We have a people-centric approach toward culture & community & we strive to iterate in a way that puts our team members first & prepares our company for growth. Join Planet & be a part of our mission to change the way people see the world.

Planet is headquartered in San Francisco, California, Earth.

About the Role:

The Customer Success team at Planet is seeking a new Customer Success Manager to maintain relationships with our customers in the Middle East & North Africa.  Your mission will be to act as our main point of contact for our customers during their time with Planets contract life cycle & own your focus on client retention. The ideal candidate is a self-starter, creative thinker, & a great communicator. Maintaining a human-centered approach, you will help drive value realization & return on the clients investment. In addition, you will utilize your good working knowledge of remote sensing, GIS & geospatial imagery products to be our customers go-to Planet ambassador. 

Impact Youll Own:

  • Build & maintain strong, long-lasting customer relationships
  • Assist customers to expand their usage & adoption of our products
  • Onboarding & training of new clients
  • Ensure contract renewal
  • Provide excellent customer experience, ensure successful delivery of our services, produce timely solutions according to customer needs & goals
  • Communicate consistently with clients throughout the contract life-cycle, escalating important issues where needed
  • Work closely with sales representatives & other teams across the company

What You Bring:

  • Strong & proven track record of successfully managing client relationships
  • 3+ years of experience in Customer Success, account management or similar
  • Good working knowledge of geospatial technologies, GIS or Remote Sensing
  • Excellent verbal & written communication skills in English, verbal proficiency in Arabic would be a big plus
  • Past experience working in the Middle East or with Middle Eastern customers required
  • Ability to successfully communicate & coordinate with international customers & sales team
  • Strong problem solving skills & proactive work style
  • Ability to multitask & prioritize job requirements

Benefits While Working at Planet:

Global

  • Be part of a vibrant international company of 45+ nationalities with office locations in different countries
  • Sense of belonging in a diverse & inclusive culture
  • Experience a fast-paced spacetech environment
  • Countless opportunities to connect within & outside of work with regular team events  
  • Personal development with annual L&D budget
  • Join our regular hack-weeks & meetup events to exchange knowledge
  • Employee Resource Groups that provide safe & empowering spaces for connection & mentorship
  • Give back to the community by using one day per quarter for charitable work as part of our 1% Pledge
  • Health programs & flexible working hours to support work life balance
  • Be part of our growth: we offer RSUs for our employees
  • Daily virtual mindful bodywork sessions to stay healthy
  • We offer equipment & wellbeing support during these challenging times 

Berlin 

  • Enjoy a spacious central office located in U/S-bahn Zoologischer Garten
  • Employees well-being is our top priority: on site massages, snacks, fruits, drinks & company lunches 
  • Additional contributions to Company Pension schemes
  • Enjoy unique offers & discounts for companies/web shops 
  • Additional Company Holidays 
  • Offsites & Happy Hours
  • Volunteering Benefits

Some Press About Us: 

Our CEO, Will Marshall featured on TED and featured in a Planet Blog

Planet: Bringing Space Back Down to Earth

Tiny, privately owned satellites are changing how we view the Earth features in NBC News

Planet And Rocket Lab Create Mission Patch To Honor Women In Aerospace Planet Blog

Why we care so much about Belonging. 

Were dedicated to helping the whole Planet, & to do that we must strive to represent all of it within each of our offices & on all of our teams. Thats why Planet is guided by an ultimate  north star of Belonging, dreaming big as we approach our ongoing work with diversity, equity & inclusion.  If this job intrigues you, but youre thinking you might not have all the qualifications, please... do apply!  At Planet, we are looking for well-rounded people from around the world who can contribute to more ways than just what is listed in this job description.  We dont just fill positions, we aspire to fulfill peoples careers, most excited about folks who are motivated by our underlying humanitarian efforts.  We are a few orbits around the sun before we get to where we want to be, so we hope youre excited to come along for the ride. 

#LI-TK1
 
 
 
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