Powered by big dreams & small egos, Trilogy is reimagining how skills-based learning can change the face of education. We work with experienced instructors, innovative employers, & top universities to create boot camps that prepare highly-motivated students for high-growth careers. And although weve successfully graduated hundreds of students, this is truly Day 1 for us.
Driven by a one-team mentality, were looking for those with the hunger, talent, & passion to ride this wave with us.
Trilogy is the first of its kind to bring the successful web development boot camp model in-house to academic institutions while supporting the entire student academic journey. Our platform combines coding curriculum, student recruitment, & career services to elevate graduates for increased job market success. We are in high-growth mode & rapidly expanding our family of partners.
Trilogy likes to build talent from within. Our student success managers are future P&L Owners. They have the much-desired mix of detailed operator meets empathetic relationship builder. 50% Operations, 50% Student Experience & relationships.
The student success manager will change peoples lives & understands that students are investing in themselves. Whether students need a coach, an inspiration, or someone to tell them where they should park, the student success manager is their day to day POC for anything pertaining to their University class.
Trilogy defines success in 4 ways:
Net Promoter Score / Student Experience
Student Start Rate
Graduation & Completion Rate
The Student Success Manager will own all 4 of these metrics.
Employer Competitive the student success manager will be responsible for integrating career services into the student experience
Student Start Rate - Ensure smooth transition from admissions to student success.
Student Experience the best marketing will always be our referrals from our Alumni network. Students must not only learn in this program, but the experience must be one in which they will always remember.
Graduation & Completion Rate It is up to the Student Success Manager to ensure our students are supported & completing the program
Youll oversee your cohorts day to day activities & the universitys operations including classroom experience, student outcomes, & cultivating a network within the University.
What makes you a great fit for this role (Requirements):
You have worked in a capacity as a mentor, coach or another role where motivating others was essential to your success.
You have experience of making difficult decisions, tackling problems head-on & can articulate lessons learned
You have a track record of delivering excellent customer satisfaction
You have successfully worked with a wide variety of individuals from diverse backgrounds
You have excellent communication skills & experience of being the main point of contact or representative for a brand
Startup experience is a plus
You can operate independently in a remote environment
It is your job to keep students HAPPY & graduated.
This role reports directly to the Sr. Student Success Manager at Rutgers University.