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Chime // digital debit card
 
Chicago Office    Posted: Thursday, February 11, 2021
 
   
 
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JOB DETAILS
 

About the role

As an Agency Complaint Operations Specialist at Chime, youll be joining our fast-growing compliance operations team by contributing to the agency complaint operations using your sound judgment, innovative thinking, & collaborative decision making. Youll immerse yourself by learning how current laws & regulations affect Chime & its members. Youll report to the Compliance Operations Manager & work closely with internal & external risk, legal, & member services teams to formalize processes related to complaint handling & reporting across our platform. Focus areas for resolving agency complaints handling will include reviewing dispute investigations, fraud processes, account actions & communications, & interactions with our members & other cross-functional teams. 

This job cannot be performed in the state of Colorado.

In this role, you can expect to

  • Develop & maintain extensive knowledge of federal, state, & local compliance laws & regulations applicable to Chimes credit & debit programs, as well as proactively identify emerging compliance risks
  • Analyze member complaints to identify root-causes of issues and/or systemic problems that require escalation to process owners for remediation 
  • Respond to & monitor member complaints concerning legal & regulatory issues from all sources including, but not limited to, social media, consumer advocacy agencies, & reports from our third-party vendors, for potential compliance issues to ensure proper investigation occurs & any corrective actions are taken
  • Create timelines, draft summaries, & organize facts related to active legal complaints to assist outside counsel better
  • Work with & suggest an improvement for tools & software to better track, test, & promote compliance functions & initiatives
  • Assess & execute on any remediation plans proposed by business stakeholders if violations or exceptions are identified
  • Contribute to compliance management reports to keep senior management & stakeholders aware of compliance issues & trends
  • Review & provide feedback on member-facing product materials & communications for Chimes debit & credit programs as it relates to any compliance concerns 

To thrive in this role you have

  • At least 4-6 years of experience in financial services, preferably in compliance, risk management, dispute processing, and/or audit roles
  • A strong ability to build relationships as well as establish trust & credibility with your colleagues through excellent verbal, written, & interpersonal communication skills
  • The ability to work effectively in a team environment where flexibility, collaboration, & adaptability are important
  • Strong critical thinking, multi-tasking, organizational & prioritizing skills
  • The desire to work for a fast-paced, high-growth organization
  • Advanced Microsoft Office or G Suite skills (basic SQL or experience with Looker is a plus!)

A little about us

We created Chime because we believe everyone deserves financial peace of mind. By eliminating unnecessary fees & helping people grow their savings automatically, weve empowered millions of Americans to take control of their finances. 

Chime is the largest & fastest-growing U.S. player in the challenger-banking space. Through our banking partners, we offer access to bank accounts with fee-free overdraft, provide members the chance to receive early access to their paychecks, help them improve their credit, & more!

We've built one of the most experienced leadership teams in Fintech & were recently valued at over $14.5B. We've raised over $1B in funding from leading investors including DST, Coatue, Tiger Global, General Atlantic, Iconiq, Dragoneer, Menlo, Whale Rock, Access, Forerunner, Crosslink, Cathay, aCrew, & others. 

What we offer

  • Competitive salary based on experience
  • 401k match plus the usual medical, dental, vision, life, & disability benefits
  •   Quarterly stipend to spruce up your home office 
  • Generous vacation policy & company-wide Take Care of Yourself Days 
  •   Virtual events to connect with your fellow Chimers- think cooking classes, music festivals, mixology classes, paint nights, etc., & delicious snack boxes, too!
  •   A challenging & fulfilling opportunity to join one of the most experienced teams in FinTech & help create a completely new kind of banking service

We know that great work comes from great, & inclusive teams. At Chime, we specifically look for individuals of varying strengths, skills, backgrounds, & ideas. We believe this gives us a competitive advantage to better serve our members & helps us all grow as Chimers & individuals.

We hire candidates of any race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, Veteran status, & any other status. Chime is proud to be an Equal Opportunity Employer & will consider qualified applicants with criminal histories in a manner consistent with federal, state, & Cook County ordinances. If you have a disability or special need that requires accommodation, please let us know. To learn more about how Chime collects & uses your personal information during the application process, please see the Chime Applicant Privacy Notice. 

 
 
 
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