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Blink Health // discounted prescription drugs
 
Pittsburgh, PA    Posted: Thursday, June 17, 2021
 
   
 
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JOB DETAILS
 

About the role:

Blink Health is looking for an IT Technician that has demonstrated strong customer service & hands-on technical ability to maintain & improve technology systems & processes in support of a cloud-based services organization in a fast-paced environment. You have proficient knowledge in various system environments (e.g. Mac, PCs, & Windows server technologies).  As an IT Technician at Blink Health, you will take part in the administration of all computer systems, including software, hardware & networks to support our end-users. You will be reporting to the Service Delivery Manager.

About You:

You are an IT Technician who has demonstrated success in addressing problems & opportunities within growing organizations. You know how to identify, diagnose, & resolve systems issues, document processes & procedures, & serve end-users with a positive customer experience. You have at least two to five years of relevant work experience & hold an undergraduate degree in Computer Engineering or Computer Science (or have equivalent work experience).

Responsibilities:

  • Work as part of the Service Desk team to deliver IT services support to the company end-users & operations groups within Blink Health. 
  • Support of all remote access technology which includes laptop computers (Windows & Mac), cable modems/fiber drops (network), 2FA, wireless access points, software installations, license deployments, & more.
  • Has worked with ticketing systems, preferably JIRA.
  • Provide exceptional end-user support for our Mac OS & Windows (60/40 split) environment
  • Support wireless devices such as iPhone, iPads, Joan devices, 
  • Previous experience with conferencing equipment such as Polycom phones, Zoom rooms, conference phones required.
  • Experience with Windows server 2016/2019 (AD, DHCP, DNS) required.
  • Experience with SaaS applications (AWS, Azure & O365) a plus
  • Perform moves, adds, & changes for desktop hardware & equipment.
  • Track requests to completion with JIRA: capture user requests, resolve issues, verify user satisfaction within predefined SLAs.
  • Work proactively to prevent future problems by delivering end-user training, performing preventative maintenance & tracking inventory.
  • Liaise with other technology groups to cross train in functions including Systems & Infrastructure Engineering, Information Security, Engineering/Software Development, & many other departments.

 Requirements:

  • Bachelors degree in Information Systems, Computer Science or other related field.
  • 1+ years experience delivering end user support services. Exceptional entry-level candidates will be considered.
  • Extensive knowledge of MacOS, Google Suite, Windows AD is a plus!
  • Experience managing desktops, laptops, & networks within an enterprise environment.
  • Experience supporting a large user community of mobile users. Advanced technical skills with mobile phones, wireless Internet connectivity VPNs, & Apple products is desirable.
  • Candidates must be professional, service oriented, articulate with an exceptional customer oriented experience.
  • Experience setting up & managing video conferences for high-level executives such as Zoom.
  • Previous experience with MDM clients for mobile device configuration.
  • Experience with Asset tracking, & proper project flows to ensure all technology equipment is tracked properly
  • Documenting repeatable processes internally to assist other Service Desk members, & or contribute to our Self Service portal.
 
 
 
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