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CarGurus
online platform for used cars
 
London, UK    Posted: Friday, May 31, 2019
 
   
 
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JOB DETAILS
 

Meet CarGurusthe #1 visited online car shopping website in the US. At CarGurus, were building the worlds most trusted & transparent automotive marketplace where its easy to find great deals from top-rated dealers.

Founded in 2006 by Langley Steinert (co-founder of TripAdvisor), CarGurus is a technology company with a passion for data & its power to simplify every aspect of the car shopping experience. Using proprietary technology, search algorithms & innovative data analytics, we provide unbiased validation on pricing, dealer reputation & vehicle history.

Do you like a challenge & solving puzzles? Are you good at thinking on your feet? Are you a self-starter who is comfortable in taking the initiative? Most importantly: do you like the idea of being a customers hero?

CarGurus is hiring a Service Desk Analyst to join our international IT Team. We are looking for an individual that enjoys helping others & will contribute to our expansion in London. Your ability to be creative & have the initiative to improve processes will be a great part of your success. Your audience will be wildly varied from C level executives, to engineers, to our sales team. Ones ability to collaborate & work efficiently is central to the IT Teams culture.

If this sounds exciting, then we want you!

What Youll Do:

  • Provide day to day desktop support to local & remote users
  • Set up new hire desktops; involving everything from procurement to support
  • Be responsible for trouble shooting & escalations
  • Handle adds, moves & changes within the corporate infrastructure
  • Monitor technology trends & makes recommendations on incorporating new technology into the companys existing platforms
  • Responsible for the ongoing maintenance & future planning needs of the companys desktop environment
  • Collaborate with existing vendors to evaluate the new technology that is available & make recommendations to management on using that technology
  • Monitor the performance of the companys desktop infrastructure & make suggestions for improving efficiency
  • Evaluate applications & software patches for desktop applications to see if they will solve desktop issues

Who You Are:

  • Must have one or more of the following
    • Associates Degree in MIS or similar field & 2+ years of experience
    • Certificate programs focusing in desktop support & 2+ years of experience
    • 4+ years desktop engineering experience
  • Demonstrated experience supporting MACs (OSX) & some experience with PCs (Windows and/or Linux) in an enterprise environment
  • JAMF/Casper Skills a BIG plus
  • VoIP skills a BIG plus
  • Basic configuration of laptops, peripheralsand smart devices
  • A/V & video conferencing systems for conference rooms & meeting spaces.
  • Ticketing system knowledge

CarGurus Culture:

At the core of our company culture is a spirit of innovation, curiosity & collaboration. True to our start-up roots, were nimble, flexible & hardworking. We have a great respect for testing & learning & a healthy aversion to scheduling meetings to discuss meetings. Lunch is catered daily. Gym membership is free. Foosball & ping pong are played often. Now a publicly-traded company, were as committed as ever to cultivating the culture that got us here.

In addition to the US, CarGurus operates sites in Canada, the UK & Germany with other markets on the horizon. Our offices are located in Cambridge, MA, Detroit, MI & Dublin, Ireland. If youd like to learn more, please visitour careers page.

 
 
 
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