About Us:

We believe teachers have one of the most vital jobs in the world, & were here to support them. What began as a word-of-mouth marketplace where teachers could buy & sell educational resources is now a teacher-powered digital learning platform. Our community of 7M+ educators relies on us for engaging, accessible, classroom-ready materialsand we rely on our team members to continue developing solutions that improve the lives of teachers, students, and, ultimately, the state of education itself.

Role:

As the CX Coordinator, you will provide outstanding email-based customer support for our community of sellers & buyers. The Customer Experience team is expected to recognize trends in the questions they receive from the community & surface these learnings internally to improve our product, policies, & services. Additionally, there are projects & initiatives that vary with our goals for the quarter. 

This position may extend through October 14, 2022. 

Qualifications:

• 1-2 years of work experience
• Excellent written & verbal communication
• Loves, understands & believes in what we want to build
• Enthusiasm to work hard & achieve results in a fast-paced environment
• Computer proficiency
• Attention to detail
• Ability to stay calm & focused under pressure
• Motivated self-starter with excellent time management skills

Extra Credit:

• Customer service experience in an email-based environment
• Background in Education

Notice:  

If youre a California resident, California law requires that we provide you notice about the collection & use of your personal information. We encourage you to read it carefully. You can find our full notice here.