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Casper // sleep startup focused on mattress
Washington DC / Virginia    Posted: Friday, September 24, 2021
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Looking for a job to get you out of bed?

Casper ( believes everyone should sleep better. The Sleep Company has a full portfolio of obsessively engineered sleep productsincluding mattresses, pillows, bedding, & furnituredesigned in-house by the Companys award-winning R&D team at Casper Labs. In addition to its e-commerce business, Casper owns & operates Sleep Shops across North America & its products are available at a growing list of retailers.

Caspers Retail story began in 2017 with The Casper Wake-Up. Alongside its success, Casper opened 15 pop-up shops across the U.S. After an exciting beginning with Retail, Casper opened its first permanent store in NYC in 2018, & announced the plan to open 200 stores across the country & in Canada. Join the Dream Team as the Casper family continues to grow!

Nuts & Bolts:

At Casper, we believe that better sleep makes for better living.  We design products & experiences to help you dream your way to a better life!

We are looking for a naturally charismatic leader with exceptional service & sales acumen to be a Market Manager. You will drive the growth of Casper in your respective store as well as 1-2 additional locations. You will develop a customer-centric environment & a results-driven sales culture. You are passionate about people management & recognize that getting the best from your team requires leading by example, active coaching & investing in their development. You have a practical sensibility when it comes to customer journey & excel in data-driven decision making.

We are deeply committed to building a diverse & inclusive workforce so that we represent all those who dream big equally.

When youre not catching zzzs, this is what youll do...

Performance Driver

  • Set clear goals & expectations & hold people accountable to a high standard of excellence
  • Achieve financial targets through monitoring & improvement of measurable statistics that drive results
  • Ensure disciplined management of individual stores P/L
  • Analyze, interpret & apply data to identify key trends to maximize results. This includes reporting out information to key business stakeholders
  • Drive your areas business with agility, changing direction & continuously improving

Talent Manager

  • The Talent Manager is accountable for their markets leadership development, employee experience, & team engagement
  • Model behavior that reflects the company mission, vision, & values
  • Manage team performance & growth through recognition, monitoring team engagement & creating a culture of feedback in a calm objective fact-based manner
  • Provide growth & development through ongoing training & development
  • Develop a best in class talent pool, proactively recruit for the future, ensure your team is diverse & reflective of the customer.


  • The Communicator is the voice of the market & is the connection point between the stores & Area Manager. 
  • Build engagement within your market & between stores resulting in a sense of community
  • Effectively receives & delivers feedback from the stores on the customer journey, product wins & opportunities, operational challenges, & overall performance.
  • Ensure that all training & development programs are implemented & monitored for success.
  • Contribute to annual performance evaluations for direct reports while overseeing the process for the entire store.
  • Maintain a performance culture of ownership, continuous improvement & goal achievement.
  • Maintain safe working conditions & facilities maintenance.
  • Build & promote strong collaborative relationships across the fleet & HQ.

Our dream candidate has

  • 5+ years minimum experience as a General Manager or multi-unit people leader in retail, sales, customer service, or hospitality industry.
  • Exceptional leadership capabilities with a track record of attracting, developing, & motivating top talent, swiftly adapting to change, & leading others through the fast-paced environments
  • Financial management experience with success in driving top-line sales, interpreting reporting data, managing payroll budgets & controlling expenses.
  • Deep & demonstrated understanding of service excellence in a consumer environment.
  • Excellent communication skills with a knack for building consensus via influence.
  • The desire to work in a fast-paced, entrepreneurial environment understands the importance of experimentation & iteration.
  • Fluency in Salesforce preferred
  • Ability to lift at least 50lbs
  • Willing to relocate for growth opportunities
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