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Qualtrics // experience management platform
 
Chicago, Illinois, United States    Posted: Friday, February 12, 2021
 
   
 
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The Challenge

The Customer Success Team is at the heart of Qualtrics. From the initial onboarding to ongoing adoption, we assist clients throughout their lifecycle, helping them unlock the most value from our products & services. We understand their goals and, as trusted advisors, recommend solutions to the challenges they face. We are looking for scrappy individuals to join our group & have a huge impact on client retention & expansion. We have impressive members on this team, & are always looking for more amazing talent!

Qualtrics is seeking a healthcare focused full-time Senior Success Consultant who can ensure our clients are lifetime Qualtrics champions. If you have a Bachelors degree, client-facing experience, the ability to build positive relationships, & want to work at a fast-growing tech company, Qualtrics could be the place youve been dreaming about.

The Expectation for Success

You will know you are doing a phenomenal job when your clients in the healthcare industry renew & expand their usage of Qualtrics. You have outstanding interpersonal skills to juggle multiple priorities & are an excellent communicator who empathizes with the audience. You are inventive in the face of challenges, & refuse to give up until our clients succeed.

A Day in the Life

  • Drive Client Success in the healthcare industry
  • Develop relationships with influential users in a client organization & convert them into Qualtrics champions
  • Manage a portfolio of 25-35 healthcare-focused client accounts & consult clients in their journey to increase research volume & quality through their adoption of Qualtrics
  • Understand clients business challenges & industry trends & consult on how Qualtrics can help them achieve their objectives
  • Implement standard methodologies in market research across a variety of use cases & industry verticals
  • Establish success plans that clarify client goals & enable them to measure their progress
  • Prepare content that educates users on how to fully utilize the platform
  • Collaborate cross-functionally
  • Advocate for the needs of clients to leaders in different departments
  • Raise critical client concerns internally & mobilize resources to resolve issues
  • Drive cross-functional initiatives that will improve the overall customer experience & lead to greater happiness & dedication among our clients
  • Monitor Client Health Metrics
  • Monitor product engagement & intervene as early as possible when risks arise
  • Conduct regular business reviews to celebrate positive outcomes & find opportunities for growth
  • Motivate our clients to conduct more research & carry their love of Qualtrics to other organizations

What Differentiates Us from Other Companies

  • Work life integration is deeply important to us - we have frequent office events, team outings, & happy hours
  • Qualtrics Experience Program - $1,500 for an experience of your choosing (eligible after a year)
  • We take pride in our office's design aiming at fostering creativity from our rooftop views to an open & collaborative work space
  • 30 paid days off - 15 PTO + 5 Personal Days + 10 Holiday Closures (additional after a year)
  • On top of standard benefits package (medical employees & their families, dental, vision, life insurance, etc) we provide snacks, drinks, & free lunches in our office
  • We believe in sharing Qualtrics success which is part of the compensation for all employees

     

  • To learn more about what we value read about it directly from our employees Qualtrics Life stories
 
 
 
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