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Critical Mass // digital experience design agency
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The Production Design Lead is responsible for leading & overseeing the execution of production design solutions like image assets, display, & social media banner resizes, digital layout refreshments, & digital template creation in one account or group of small accounts & ensures that these solutions meet business requirements & goals. Reporting to the Production Design Manager, the Production Design Lead must work with & lead a team of production specialists. 

 You will:

  • Supervise & provide direction to team members to ensure deliverables meet standards. These deliverables include (but are not limited to) layout skinning, layout production, red lines, image asset creation, image optimization, image resizes & cropping, photo retouching & photomontage, animated & static online advertising banners & emails production, decks & visual guidelines creation.  
  • Understand, analyze, & respond to client production requests.  
  • Develop estimates, direct proper casting for production design projects, & contribute to project allocation. 
  • Work closely with development Leads to ensure that design specifications are implemented.  
  • Provide reliable quality assurance on all production design deliverables. 
  • Manage day-to-day communications with stakeholders, partners, clients, & offshore teams. Actively participates, leads calls & client meetings, & handles IM & e-mail communication. Presents work during client presentations.  
  • Manage the success of a production scope, partnering with producers to ensure deadlines are met on schedule & budget. Anticipates issues & flags situations that might impact quality or delivery success.  
  • Collaborate with other disciplines to improve workflows & frameworks to ensure project success with client & user satisfaction. 
  • Participate in recruiting & hiring department team members, interviewing candidates, & collaborating with HR.  
  • Manages & designs departmental processes, including performance management, career paths, & design quality standards.  
  • Mentors & coach team members through project development & performance management.  
  • Fosters excellence, learning, & a collaborative & positive environment among team members. 
  • Contributes to the department's innovative development. 
  • Stays up to date with the latest design trends, systems, tools, technologies & platforms while fostering excellence, learning, & a collaborative environment among team members

You have:

  • Advanced English Proficiency (B2+/C1 reading, writing, & conversation)
  • 6+ yrs. Experience in advertising agencies, digital agencies, design agencies, and/or startups.  
  • Experience leading projects & teams on production design, site/app maintenance, digital marketing, digital animation & print areas, preferably for international clients & global brands. 
  • Extensive experience with campaign development & digital product execution. 
  • Extensive experience creating assets for digital products.  
  • Experience designing & implementing production design processes & standards with a strategic approach. 
  • Experience managing & designing departmental processes including performance management, career paths & quality standards.  
  • Experience managing production design scopes, taking into account project schedule & budget.  
  • Solid understanding of digital marketing, online advertising & business strategy concepts.  
  • Solid understanding of interactivity & animation principles & best practices.  
  • Solid understanding of design principles, trends, systems.  
  • Extensive knowledge of Adobe Creative Suite (Photoshop, Illustrator, InDesign).  
  • Extensive knowledge of Keynote, PowerPoint
  • Knowledge of After Effects & Adobe Animate.  
  • Strong knowledge of productivity tools: MS Office (Word, Excel, Outlook),  
  • Knowledge of remote collaboration tools (Slack, Zoom, Drive, Box, Paper, Evernote) & workflow management tools (Jira, Trello, Asana, Basecamp).
  • Knowledge of UI design tools (Figma, Adobe XD, Sketch).  
  • Knowledge of HTML5 animation principles.  
  • Familiar with CMS & frameworks such as: Bootstrap, Foundation, Wordpress, AEM.  
  • Familiar with OA platforms such as: Celtra, Sizmek, DoubleClick, Flash Talking. 
  • Bachelor's degree in Graphic Design, Visual Design Advertising Design or related field or equivalent experience in advertising & digital agencies or startups.  

What We Offer:

  • Maternity & parental leave extra days
  • Competitive benefits packages
  • Vacation, compassionate leave, sick days, & flex days
  • Access to online services for families & new parents
  • End of year closure days (not deducted form vacation balance)
  • Diversity & Inclusion Board with 12 affinity groups
  • Internal learning & development programs
  • Enterprise-wide employee discounts
  • And more

At Critical Mass, we value our employees & offer competitive compensation & benefits packages.  If youre looking for a challenging & rewarding opportunity to make a significant impact on the lives of our employees, we encourage you to apply for this exciting position today!

The Talent Team at Critical Mass is focused on ensuring we provide the best training, onboarding, & employee experience possible! Our new hires & employees are the future of our organization, & we want to set you up for long-term success. In an effort to do so, we expect our team to work from an office a minimum of 3 days a week.

The ask stems from our want to:

Strengthen opportunity for continuous learning
Improve collaboration & team relationships.
Increase employee engagement

This working model balances the need for individual flexibility while maintaining the relentless customer focus we provide at CM. We understand that not everyone may feel comfortable with this expectation, so we ask that you please let us know immediately if there are any concerns so we can help navigate accordingly.

Critical Mass is an equal opportunity employer that is committed to diversity & inclusion in the workplace. We do not tolerate discrimination on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. If you are an individual with disabilities who would like to request an accommodation, please reach out to

We are committed to fostering diversity, equity, & inclusion within our pool of candidates, with a target of achieving at least 50% representation from underrepresented communities.

The Critical Mass Talent Acquisition team will only communicate from email addresses that use the URLs and We will not use apps such as Facebook Messenger, WhatsApp, or Google Hangouts for communicating with you. We will never ask you to send us money, technology, or anything else to work for our company. If you believe you are the victim of a scam, please review your local government consumer protections guidance & reach out to them directly.

If U.S. based:
If Canada based:
If U.K. based:
If Costa Rica based: 

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